Requirements

This topic provides information about the system requirements for installing the Unified Service Desk client application and deploying the Unified Service Desk sample applications on a Dynamics 365 for Customer Engagement apps instance.

Hardware requirements for the Unified Service Desk client

The following table lists the minimum and recommended hardware requirements when you run the Unified Service Desk client.

Component Minimum Recommended
Processor x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor
Memory ^4-GB RAM or more 8-GB RAM or more
Hard disk *1.5 GB of available hard disk space 12 GB of available hard disk space: 2 GB of available hard disk space for Unified Service Desk client application files and 10 GB additional available hard disk space for Unified Service Desk client log files

7200 RPM or more

^The minimum memory is for running basic scenarios. The actual memory required for Unified Service Desk increases with the complex configurations and custom development (UI experience).

*Requires disabling Unified Service Desk client logging. More information: Configure client diagnostic logging in Unified Service Desk

Software requirements for the Unified Service Desk client

To install the Unified Service Desk client on a computer, the following is required:

Requirement Recommended Version Supported Version
Operating system
  • Windows 10
  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7 Service Pack 1 (SP1)
Web browser
  • Internet Explorer 11
  • Microsoft Edge (Preview)
  • Internet Explorer 11
  • Microsoft Edge (Preview)
Microsoft .NET Framework
  • Microsoft .NET Framework 4.6.2 (installed during Unified Service Desk Setup if missing)
Windows Identity Foundation
  • Windows Identity Foundation 3.5 (installed during Unified Service Desk Setup if missing)
Screen resolution
  • 1920 x 1080 (Pixels)
Magnifier
  • 100 %

Tip

We recommend that you use Windows 10 and Internet Explorer 11.

Important

Microsoft Edge (Preview) is currently supported for use with the Unified Service Desk client. More information: Edge Process.

Software requirements for deploying Unified Service Desk sample applications

To deploy a Unified Service Desk sample application, an instance of Dynamics 365 for Customer Engagement apps (online or on-premises), Dynamics CRM 2015, or Dynamics CRM 2013 Service Pack 1 (SP1) is required.

Important

Although you can deploy and use Unified Service Desk sample applications with Dynamics CRM 2015 or Dynamics CRM 2013 Service Pack 1 (SP1), we recommend that you upgrade to Microsoft Dynamics 365 so you can use the new features available.
We recommend that you use Unified Service Desk 4.1 with Dynamics 365 for Customer Engagement apps version 9.0. Get Unified Service Desk 4.1 for Dynamics 365 for Customer Engagement apps now.

Important

Although you can deploy and use Unified Service Desk sample applications with Dynamics CRM 2015 or Dynamics CRM 2013 Service Pack 1 (SP1), we recommend that you upgrade to Microsoft Dynamics 365 so you can use the new features available.
We recommend that you use Unified Service Desk 4.0 with Dynamics 365 for Customer Engagement apps version 9.0. Get Unified Service Desk 4.0 for Dynamics 365 for Customer Engagement apps now.

For information about the sample applications available for this release, see Deploy sample Unified Service Desk applications to Dynamics 365 for Customer Engagement server using Package Deployer.

Software requirements for the Package Deployer tool

The Package Deployer tool is used for deploying Unified Service Desk sample applications. The tool supports and requires the following technologies:

  • For running the tool, use one of these Windows Server versions: Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2.

  • An instance of Dynamics 365 for Customer Engagement apps (online or on-premises), Dynamics CRM 2015, or Dynamics CRM 2013 Service Pack 1 (SP1).

  • Additionally, Windows PowerShell 3.0 or later is required if you’ll be using PowerShell cmdlets for CRM Package Deployer to deploy sample applications. To check your PowerShell version, open a PowerShell window, and then run the following command: $Host

Software requirements for Citrix XenApp application virtualization

You can install and run the Unified Service Desk client as a published app on Citrix XenApp 7.6. This allows agents to access the Unified Service Desk client from a central location.

You can also configure a Windows application as a virtual application on Citrix XenApp 7.6 that run as a hosted application in Unified Service Desk. More information: Integrate with Citrix applications

See also

Install Unified Service Desk Client
Deploy Unified Service Desk packages to Dynamics 365 for Customer Engagement server using Package Deployer
Install and Deploy Unified Service Desk