Requirements

This topic provides information about the system requirements for installing the Unified Service Desk client application and deploying the Unified Service Desk sample applications on a Dynamics 365 for Customer Engagement apps instance.

Hardware requirements for the Unified Service Desk client

The following table lists the minimum and recommended hardware requirements when you run the Unified Service Desk client.

Component Minimum Recommended
Processor x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor
Memory ^4-GB RAM or more 8-GB RAM or more
Hard disk *1.5 GB of available hard disk space 12 GB of available hard disk space: 2 GB of available hard disk space for Unified Service Desk client application files and 10 GB additional available hard disk space for Unified Service Desk client log files

7200 RPM or more

^The minimum memory is for running basic scenarios. The actual memory required for Unified Service Desk increases with the complex configurations and custom development (UI experience).

*Requires disabling Unified Service Desk client logging. More information: Configure client diagnostic logging in Unified Service Desk

Software requirements for the Unified Service Desk client

To install the Unified Service Desk client on a computer, the following is required:

Requirement Recommended Version Supported Version
Operating system
  • Windows 10
  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7 Service Pack 1 (SP1)
Microsoft .NET Framework
  • Microsoft .NET Framework 4.6.2 (installed during Unified Service Desk Setup if missing)
Windows Identity Foundation
  • Windows Identity Foundation 3.5 (installed during Unified Service Desk Setup if missing)
Screen resolution
  • 1920 x 1080 (Pixels)
Magnifier
  • 100 %

Support for Unified Service Desk

Unified Service Desk supports the latest three releases (N-2 format). On the release of the next version of Unified Service Desk, the oldest supported version will be deprecated.

For example, If Unified Service Desk 4.2 is released, then Unified Service Desk 3.3 version will be deprecated.

Supported Unified Service Desk versions are:

  • Unified Service Desk 4.1

  • Unified Service Desk 4.0

  • Unified Service Desk 3.3

Note

If you are using older versions, we recommend upgrading to the latest version of Unified Service Desk and Microsoft Dynamics 365 for Customer Engagement.

Software requirements for the Package Deployer tool

The Package Deployer tool is used for deploying Unified Service Desk sample applications. For more information on the requirements, see Deploy packages using Dynamics CRM Package Deployer and Windows PowerShell.

Hosting types

Unified Service Desk offers you different browser controls for hosting your webpages.

Supported Hosting Types Recommended Hosting Types
  • Chrome Process
  • IE Process
  • Edge Process
  • Internal WPF
Note: Currently Edge Process is in Preview.
  • Chrome Process

Impact of Unified Interface Only availability with Unified Service Desk

You have deployed Unified Service Desk in a Customer Engagement Sandbox environment and when you reset the sandbox environment, you will have only the Unified Interface experience. To enable the Web Client experience, set No for the Use the new Unified Interface Only option in the system settings. More information: How to enable/disable Unified Interface Only mode.

After you enable the Web Client experience, go to the Window Navigation Rules and update the navigation URLs for the all the rules.

Software requirements for Citrix XenApp application virtualization

You can install and run the Unified Service Desk client as a published app on Citrix XenApp 7.6. This allows agents to access the Unified Service Desk client from a central location.

You can also configure a Windows application as a virtual application on Citrix XenApp 7.6 that run as a hosted application in Unified Service Desk. More information: Integrate with Citrix applications

See also

Install Unified Service Desk Client
Deploy Unified Service Desk packages to Dynamics 365 for Customer Engagement server using Package Deployer
Install and Deploy Unified Service Desk