Administration Guide for Unified Service Desk 3.0

This guide provides information about how to install, administer, and manage Unified Service Desk for Dynamics 365 for Customer Engagement apps and Dynamics 365 for Customer Engagement (on-premises) apps. You can use Unified Service Desk to configure and manage call center agent applications that provide your customer service agents with immediate and unified access to business critical information about your customers that helps them effectively handle their customer interactions.

In this section

What's new in Unified Service Desk

Overview of Unified Service Desk

Install and Deploy Unified Service Desk

Update Unified Service Desk solution

Security in Unified Service Desk

Administer and manage Unified Service Desk

Troubleshoot Unified Service Desk