Connection Manager (Hosted Control)

The Connection Manager hosted control type manages connections to the Dynamics 365 for Customer Engagement server, and makes it available to the rest of the agent application. An instance of this hosted control is required by Unified Service Desk, and only a single instance of this hosted control type must exist in your agent application.

Important

The three sample application packages for Unified Service Desk, New Environment, CRM Web Client, and Interactive Service Hub, come preconfigured with an instance each of the Connection Manager hosted control type. For information about the sample applications, see Deploy sample Unified Service Desk applications to CRM server using Package Deployer.

In This Section

Create a Connection Manager hosted control

Predefined UII actions

Predefined UII actions

Create a Connection Manager hosted control

While creating a new hosted control, the fields in the New Hosted Control screen vary based on the type of hosted control you want to create. This section provides information about the specific fields that are unique to the Connection Manager hosted control type. For detailed information about creating a hosted control, see Create or edit a hosted control.

Connection manager hosted control

In the New Hosted Control screen, under the Unified Service Desk area, select Connection Manager from the USD Component Type drop-down list. Also, ensure that you set the Sort Order value of this hosted control to 1 to ensure this is the first hosted control to be retrieved and displayed by your agent application when the agent application is launched. For information about other General fields, see Create or edit a hosted control.

Predefined UII actions

This hosted control type does not have any predefined UII actions.

Predefined events

This hosted control type does not have any predefined events.

See also

Hosted control types and action/event reference
Create or edit a hosted control
Unified Service Desk Hosted Controls
Walkthrough 1: Build a simple agent application