Create a Channel Integration Framework hosted control

The topic demonstrates how to create Channel Integration Framework type of hosted control.

Create hosted control

  1. Sign in to Dynamics 365 for Customer Engagement apps.

  2. On the nav bar, choose the down arrow (v) next to Dynamics 365.

  3. Select the Unified Service Desk Administrator app.

  4. On the Active Hosted Control page, choose + New.

  5. One the New Hosted Controls page, enter the following details.

Field Value
Name Name of the channel provider
Unified Service Desk Component Type Channel Integration Framework
Hosting Type Chrome Process
Channel URL The URL of the provider to host in the widget
Application is Global Checked
Display Group RightPanel
Application is Dynamic Yes
User Can Close Checked

Specify name, Channel Integration Framework for Unified Service Desk Component type, Chrome Process as Hosting type, Channel URL and RightPanel for Display Group

  1. Choose Save in the bottom right corner to create the hosted control.

See also