Standard Web Application (Hosted Control)
RunScript action can also be used to obtain values from the page.
This hosted control type does not support the Hosted Application Toolkit (HAT), which facilitates the task of automating the UI of a hosted application. HAT consists of the data-driven adapters (DDA), descriptive bindings and automations (Windows workflows) to automate the applications. More information: Use UII automation adapter to interact with external and web applications
Create a Standard Web Application hosted control
While creating a new hosted control, the fields in the New Hosted Control screen vary based on the type of hosted control you want to create. This section provides information about the specific fields that are unique to the Standard Web Application hosted control type. For detailed information about creating a hosted control, see Create or edit a hosted control.
In the New Hosted Control screen:
Under Unified Service Desk area, select Standard Web Application from the USD Component Type drop-down list.
From the Allow Multiple Pages drop-down list, select Yes to automatically create a drop-down list when a second URL is called or a window navigation rule directs a page to the tab. This will allow the user to quickly search between the pages that are attached to this control. If you select No, when Unified Service Desk receives a navigate action call or a page is routed to the tab, it will replace the page that is currently displayed and update the browser history.
The Hosting Type drop-down list specifies how you want this control to be hosted. You can choose IE Process default or Internal WPF. For more information, see Select a hosting method for hosted controls.
Under the Common Properties area, select the Application is Global check box to set the hosted control as global. Global hosted controls can be displayed outside of a customer session. Controls like the agents’ dashboard, wall or search are common uses for global hosted controls. Global hosted controls do not have session-specific state so when you change sessions, these same global hosted controls remain. If the check box is not selected, the hosted control becomes session based. Session-based controls exist in the context of the customer session. If the user changes to another session, all the session pages from the previous session are hidden.
In the Display Group field, specify a panel where this hosted control will be displayed. For information about various panels available in Unified Service Desk, see Panels.
Predefined UII actions
These are the predefined UII actions available for this hosted control type.
This action is used to close the hosted control.
Fires a user-defined event from this hosted control.
|name||Name of the user-defined event.|
All subsequent name=value pairs become the parameters to the event. For more information about creating a user-defined event, see Create a user-defined event.
This action is equivalent to clicking the back button on the browser instance.
This action is equivalent to clicking the forward button on the browser instance.
This action goes to the initial URL specified for this browser instance.
This action is used to move hosted controls between panels at runtime.
|app||Name of the hosted control to be moved.|
|panel||Target panel for the hosted control.|
This action is used to navigate to a url.
|url||The URL to navigate to. This is a mandatory parameter.|
|Noscan||If this parameter is supplied and True, the data parameters will not be captured from the page.|
|HideCommandBar||If this parameter is supplied and True, the inner frame will be displayed instead of loading the page command bar.|
|HideNavigationBar||If this parameter is supplied and True, the navigation panel on the target web page won't be displayed.|
|Frame||When frames exist on the page, this parameter would specify the name of the frame to navigate, rather than navigating the main window.|
|postdata||Data that is sent to the server as part of a HTTPPOST transaction. A POST transaction is typically used to send data gathered by an HTML page. In Unified Service Desk, this data can be received from any event triggered using "http://event/?". Example:
Alternatively, the data can be passed as encoded string with its header type in the intended format.
|header||A string value that contains additional HTTP headers to send to the server. When the
If a Unified Service DeskPOST event triggers the
Creates a page for creating a new Customer Engagement apps record of the entity specified, and treats the page as a popup from the specified hosted control. The window navigation rules are evaluated to determine the location where the page to create the entity record is displayed.
|LogicalName||The logical name of the entity for creating a new instance.|
The rest of the parameters should consist of name=value pairs. These are the additional pre-populated values in the form for creating a new record for the specified entity. For more information about using this action, see step 4 in Walkthrough 7: Configure agent scripting in your agent application.
Opens an existing instance of the entity specified and identified by the ID, and treats the page as a popup from the specified hosted control. The window navigation rules are evaluated to determine the location where the popup should be displayed.
|LogicalName||The logical name of the entity to open.|
|id||The ID of the entity record to open.|
Pops up a URL from the hosted control and runs the window navigation rules against it for routing the popup to the appropriate location.
|url||Routes a popup from this hosted control using this URL as if it were a popup requested from the displayed control.|
|frame||The frame from which this popup originated.|
Displays the hosted control at the specified location on a monitor. You can display hosted control on up to two monitors. This action is applicable for hosted control instances that are configured to be placed on a USDFloatingPanel or USDFloatingToolPanel panel type.
|screen||Specifies the screen on which to display the hosted control. Valid values are 1 or 2. If you don’t specify this parameter, 1 is passed by default.|
|left||Specifies the position, in percentage, from the left of the screen on the target monitor where the hosted control should be displayed. Valid values are 0 through 100. If you don’t specify this parameter, 0 is passed by default.|
|top||Specifies the position, in percentage, from the top of the screen on the target monitor where the hosted control should be displayed. Valid values are 0 through 100. If you don’t specify this parameter, 0 is passed by default.|
|width||Specifies the width, in percentage, of the hosted control window on the target monitor. Valid values are 1 through 100. If you don’t specify this parameter, 100 is passed by default.|
|height||Specifies the height, in percentage, of the hosted control window on the target monitor. Valid values are 1 through 100. If you don’t specify this parameter, 100 is passed by default.|
This action explicitly sets the width and height of the hosted control. This is particularly useful when using "auto" in your panel layouts.
|width||The width of the hosted control.|
|height||The height of the hosted control.|
This action can be used to block the processing until the URL finishes loading.
Some web pages, particularly Customer Engagement apps pages, have multiple frames. This action waits for only the main frame to complete.
|Milliseconds||Optional parameter to indicate how long, in milliseconds, to wait to timeout.|
The following predefined events are associated with this hosted control type.
Occurs when the page has finished loading. On a CRM Page type of hosted control, this event occurs after the data has been saved to the replacement parameter list. This event occurs only once, even though multiple frames will have individually fired their BrowserDocumentComplete events.
|url||The URL of the page that has finished loading.|
Occurs after a popup has been routed by the system.
|url||The URL of the popup that was routed.|
View predefined actions and events for a hosted control
Create or edit a hosted control
Walkthrough 2: Display an external webpage in your agent application
Hosted control types and action/event reference