Unified Service Desk configuration walkthroughs
Each walkthrough in this section covers an area or a combination of areas in Unified Service Desk for Dynamics 365. These walkthroughs are arranged in increasing order of complexity so it may benefit you to do them in sequence. Also, you must complete Walkthrough 1: Build a simple agent application first because it sets up the base application that the other walkthroughs, except walkthrough 8, are built on. Walkthrough 8 is a standalone walkthrough, and does not require any other walkthroughs to be completed before using it.
These walkthroughs are created using the “New Environment” sample application package deployed on an on-premises instance of Dynamics 365 for Customer Engagement apps. Before you begin these walkthroughs, ensure that you have deployed one of the sample Unified Service Desk applications, have installed the Unified Service Desk client application, and have appropriate security access in Dynamics 365 for Customer Engagement apps to configure Unified Service Desk entities. More information: Deploy sample Unified Service Desk applications using Package Deployer