entitlementchannel EntityType

Defines the amount and type of support for a channel.

Entity Set Path
[organization URI]/api/data/v9.0/entitlementchannels
Base Type
Display Name
Entitlement Channel
Primary Key
Primary Key Attribute
Operations Supported


Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
channel Edm.Int32

Select a channel for which you are defining the entitlement terms.

Display Name: Name

Default Options
Value Label
1 Phone
2 Email
3 Web
2483 Facebook
3986 Twitter
createdon Edm.DateTimeOffset

Date and time when the record was created.

Display Name: Created On

Read Only
entitlementchannelid Edm.Guid

Unique identifier for entity instances

Display Name: Entitlement Channel

exchangerate Edm.Decimal

Exchange rate for the currency associated with the incident with respect to the base currency.

Display Name: Exchange Rate

Read Only
importsequencenumber Edm.Int32

Sequence number of the import that created this record.

Display Name: Import Sequence Number

modifiedon Edm.DateTimeOffset

Date and time when the record was modified.

Display Name: Modified On

Read Only
name Edm.String

The name of the custom entity.

Display Name: Entitlement Channel Name

overriddencreatedon Edm.DateTimeOffset

Date and time that the record was migrated.

Display Name: Record Created On

remainingterms Edm.Decimal

Type the total number of entitlement terms that are left.

Display Name: Remaining Terms

timezoneruleversionnumber Edm.Int32

For internal use only.

Display Name: Time Zone Rule Version Number

totalterms Edm.Decimal

Type the total number of entitlement terms.

Display Name: Total Terms

utcconversiontimezonecode Edm.Int32

Time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber Edm.Int64

Version Number

Display Name: Version Number

Read Only

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value createdonbehalfby

Unique identifier of the delegate user who created the record.

_entitlementid_value entitlementid

Unique identifier for Entitlement associated with Entitlement Channel.

_modifiedby_value modifiedby

Unique identifier of the user who modified the record.

_modifiedonbehalfby_value modifiedonbehalfby

Unique identifier of the delegate user who modified the record.

_organizationid_value organizationid

Unique identifier of the organization with which the entitlement channel is associated.

_ownerid_value createdby

Owner Id

_owningbusinessunit_value createdby

Unique identifier for the business unit that owns the record

_owningteam_value owningteam

Unique identifier for the team that owns the record.

_owninguser_value owninguser

Unique identifier for the user that owns the record.

_transactioncurrencyid_value transactioncurrencyid

Unique identifier of the currency associated with the incident.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_entitlementchannel_createdby
createdonbehalfby systemuser lk_entitlementchannel_createdonbehalfby
entitlementid entitlement entitlement_entitlementchannel_EntitlementId
modifiedby systemuser lk_entitlementchannel_modifiedby
modifiedonbehalfby systemuser lk_entitlementchannel_modifiedonbehalfby
organizationid organization entitlementchannel_organization
owningteam team team_entitlementchannel
owninguser systemuser user_entitlementchannel
transactioncurrencyid transactioncurrency TransactionCurrency_entitlementchannel

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
entitlementchannel_Annotations annotation objectid_entitlementchannel
entitlementchannel_AsyncOperations asyncoperation regardingobjectid_entitlementchannel
entitlementchannel_BulkDeleteFailures bulkdeletefailure regardingobjectid_entitlementchannel
entitlementchannel_connections1 connection record1id_entitlementchannel
entitlementchannel_connections2 connection record2id_entitlementchannel
entitlementchannel_DuplicateBaseRecord duplicaterecord baserecordid_entitlementchannel
entitlementchannel_DuplicateMatchingRecord duplicaterecord duplicaterecordid_entitlementchannel
entitlementchannel_MailboxTrackingFolders mailboxtrackingfolder regardingobjectid_entitlementchannel
entitlementchannel_PrincipalObjectAttributeAccesses principalobjectattributeaccess objectid_entitlementchannel
entitlementchannel_ProcessSession processsession regardingobjectid_entitlementchannel
entitlementchannel_SyncErrors syncerror regardingobjectid_entitlementchannel


The following solutions include the entitlementchannel entity type.

Name Description
Service Dynamics 365 workload for service.

See also