entitlementchannel EntityType

Defines the amount and type of support for a channel.

Entity Set Path
[organization URI]/api/data/v9.0/entitlementchannels
Base Type
Display Name
Entitlement Channel
Primary Key
Primary Key Attribute
Operations Supported


Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
channel Edm.Int32

Select a channel for which you are defining the entitlement terms.

Display Name: Name

Default Options
Value Label
1 Phone
2 Email
3 Web
2483 Facebook
3986 Twitter
createdon Edm.DateTimeOffset

Date and time when the record was created.

Display Name: Created On

Read Only
entitlementchannelid Edm.Guid

Unique identifier for entity instances

Display Name: Entitlement Channel

exchangerate Edm.Decimal

Exchange rate for the currency associated with the incident with respect to the base currency.

Display Name: Exchange Rate

Read Only
importsequencenumber Edm.Int32

Sequence number of the import that created this record.

Display Name: Import Sequence Number

modifiedon Edm.DateTimeOffset

Date and time when the record was modified.

Display Name: Modified On

Read Only
name Edm.String

The name of the custom entity.

Display Name: Entitlement Channel Name

overriddencreatedon Edm.DateTimeOffset

Date and time that the record was migrated.

Display Name: Record Created On

remainingterms Edm.Decimal

Type the total number of entitlement terms that are left.

Display Name: Remaining Terms

timezoneruleversionnumber Edm.Int32

For internal use only.

Display Name: Time Zone Rule Version Number

totalterms Edm.Decimal

Type the total number of entitlement terms.

Display Name: Total Terms

utcconversiontimezonecode Edm.Int32

Time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber Edm.Int64

Version Number

Display Name: Version Number

Read Only

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value createdonbehalfby

Unique identifier of the delegate user who created the record.

_entitlementid_value entitlementid

Unique identifier for Entitlement associated with Entitlement Channel.

_modifiedby_value modifiedby

Unique identifier of the user who modified the record.

_modifiedonbehalfby_value modifiedonbehalfby

Unique identifier of the delegate user who modified the record.

_organizationid_value organizationid

Unique identifier of the organization with which the entitlement channel is associated.

_ownerid_value createdby

Owner Id

_owningbusinessunit_value createdby

Unique identifier for the business unit that owns the record

_owningteam_value owningteam

Unique identifier for the team that owns the record.

_owninguser_value owninguser

Unique identifier for the user that owns the record.

_transactioncurrencyid_value transactioncurrencyid

Unique identifier of the currency associated with the incident.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_entitlementchannel_createdby
createdonbehalfby systemuser lk_entitlementchannel_createdonbehalfby
entitlementid entitlement entitlement_entitlementchannel_EntitlementId
modifiedby systemuser lk_entitlementchannel_modifiedby
modifiedonbehalfby systemuser lk_entitlementchannel_modifiedonbehalfby
organizationid organization entitlementchannel_organization
owningteam team team_entitlementchannel
owninguser systemuser user_entitlementchannel
transactioncurrencyid transactioncurrency TransactionCurrency_entitlementchannel

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
entitlementchannel_Annotations annotation objectid_entitlementchannel
entitlementchannel_AsyncOperations asyncoperation regardingobjectid_entitlementchannel
entitlementchannel_BulkDeleteFailures bulkdeletefailure regardingobjectid_entitlementchannel
entitlementchannel_connections1 connection record1id_entitlementchannel
entitlementchannel_connections2 connection record2id_entitlementchannel
entitlementchannel_DuplicateBaseRecord duplicaterecord baserecordid_entitlementchannel
entitlementchannel_DuplicateMatchingRecord duplicaterecord duplicaterecordid_entitlementchannel
entitlementchannel_MailboxTrackingFolders mailboxtrackingfolder regardingobjectid_entitlementchannel
entitlementchannel_PrincipalObjectAttributeAccesses principalobjectattributeaccess objectid_entitlementchannel
entitlementchannel_ProcessSession processsession regardingobjectid_entitlementchannel
entitlementchannel_SyncErrors syncerror regardingobjectid_entitlementchannel


The following solutions include the entitlementchannel entity type.

Name Description
Service Dynamics 365 workload for service.
Service Patch Patch for Dynamics 365 workload for service.
Service Dynamics 365 workload for service.

See also