knowledgearticleincident EntityType

Association between an knowledge article and incident.

Entity Set Path
[organization URI]/api/data/v9.0/knowledgearticleincidents
Base Type
Display Name
Knowledge Article Incident
Primary Key
Primary Key Attribute
Operations Supported


Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
createdon Edm.DateTimeOffset

Date and time when the record was created.

Display Name: Created On

Read Only
exchangerate Edm.Decimal

Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.

Display Name: Exchange Rate

Read Only
importsequencenumber Edm.Int32

Sequence number of the import that created this record.

Display Name: Import Sequence Number

issenttocustomer Edm.Boolean

This should be set to Yes when the user emails the article link to a customer.

Display Name: Sent To Customer

Default Options
Value Label
1 Yes
0 No
knowledgearticleincidentid Edm.Guid

Unique identifier of the Knowledge Article for the incident.

Display Name: KnowledgeArticle Incident

knowledgeusage Edm.Int32

Knowledge Usage.

Display Name: Knowledge Usage

Default Options
Value Label
1 Reference
2 Solution
3 Source
modifiedon Edm.DateTimeOffset

Date and time when the record was modified.

Display Name: Modified On

Read Only
overriddencreatedon Edm.DateTimeOffset

Date and time that the record was migrated.

Display Name: Record Created On

statecode Edm.Int32

Status of the Knowledge Article Incident

Display Name: Status

Default Options
Value Label
0 Active
1 Inactive
statuscode Edm.Int32

Reason for the status of the Knowledge Article Incident

Display Name: Status Reason

Default Options
Value Label
1 Active
2 Inactive
timezoneruleversionnumber Edm.Int32

For internal use only.

Display Name: Time Zone Rule Version Number

utcconversiontimezonecode Edm.Int32

Time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber Edm.Int64

Version Number

Display Name: Version Number

Read Only

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value createdonbehalfby

Unique identifier of the delegate user who created the record.

_incidentid_value incidentid

Choose the Incident id for the knowledge article.

_knowledgearticleid_value knowledgearticleid

Choose the Knowledge Article.

_modifiedby_value modifiedby

Shows who last updated the record.

_modifiedonbehalfby_value modifiedonbehalfby

Unique identifier of the delegate user who modified the record.

_ownerid_value createdby

Owner Id

_owningbusinessunit_value createdby

Unique identifier for the business unit that owns the record

_owningteam_value owningteam

Unique identifier for the team that owns the record.

_owninguser_value owninguser

Unique identifier for the user that owns the record.

_transactioncurrencyid_value transactioncurrencyid

Choose the local currency for the record to make sure budgets are reported in the correct currency.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_knowledgearticleincident_createdby
createdonbehalfby systemuser lk_knowledgearticleincident_createdonbehalfby
incidentid incident knowledgearticle_incidents
knowledgearticleid knowledgearticle incident_knowledgearticles
modifiedby systemuser lk_knowledgearticleincident_modifiedby
modifiedonbehalfby systemuser lk_knowledgearticleincident_modifiedonbehalfby
owningteam team team_knowledgearticleincident
owninguser systemuser user_knowledgearticleincident
transactioncurrencyid transactioncurrency transactioncurrency_knowledgearticleincident

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
knowledgearticleincident_AsyncOperations asyncoperation regardingobjectid_knowledgearticleincident
knowledgearticleincident_BulkDeleteFailures bulkdeletefailure regardingobjectid_knowledgearticleincident
knowledgearticleincident_MailboxTrackingFolders mailboxtrackingfolder regardingobjectid_knowledgearticleincident
knowledgearticleincident_principalobjectattributeaccess principalobjectattributeaccess objectid_knowledgearticleincident
knowledgearticleincident_ProcessSession processsession regardingobjectid_knowledgearticleincident
KnowledgeArticleIncident_SyncErrors syncerror regardingobjectid_knowledgearticleincident_syncerror


The following solutions include the knowledgearticleincident entity type.

Name Description
Service Dynamics 365 workload for service.
Service Patch Patch for Dynamics 365 workload for service.
Service Dynamics 365 workload for service.

See also