msdyn_incidenttype EntityType

Incident types define the various types of incidents (issues) that a customer could report, on which work orders are based.

Entity Set Path
[organization URI]/api/data/v9.0/msdyn_incidenttypes
Base Type
Display Name
Incident Type
Primary Key
Primary Key Attribute
Operations Supported


Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
createdon Edm.DateTimeOffset

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Created On

Read Only
importsequencenumber Edm.Int32

Shows the sequence number of the import that created this record.

Display Name: Import Sequence Number

modifiedon Edm.DateTimeOffset

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Modified On

Read Only
msdyn_copyincidentitemstoagreement Edm.Boolean

Display Name: Copy Incident Items to Agreement

Default Options
Value Label
1 Yes
0 No
msdyn_description Edm.String

Incident Type description. This will be the default description shown on the work order

Display Name: Description

msdyn_estimatedduration Edm.Int32

Display Name: Estimated Duration

msdyn_incidenttypeid Edm.Guid

Shows the entity instances.

Display Name: Incident Type

msdyn_name Edm.String

Incident Type name

Display Name: Name

overriddencreatedon Edm.DateTimeOffset

Shows the date and time that the record was migrated.

Display Name: Record Created On

statecode Edm.Int32

Status of the Incident Type

Display Name: Status

Default Options
Value Label
0 Active
1 Inactive
statuscode Edm.Int32

Reason for the status of the Incident Type

Display Name: Status Reason

Default Options
Value Label
1 Active
2 Inactive
timezoneruleversionnumber Edm.Int32

For internal use only.

Display Name: Time Zone Rule Version Number

utcconversiontimezonecode Edm.Int32

Shows the time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber Edm.Int64

Version Number

Display Name: Version Number

Read Only

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value createdonbehalfby

Shows who created the record on behalf of another user.

_modifiedby_value modifiedby

Unique identifier of the user who modified the record.

_modifiedonbehalfby_value modifiedonbehalfby

Shows who last updated the record on behalf of another user.

_msdyn_defaultworkordertype_value msdyn_defaultworkordertype

Unique identifier for Work Order Type associated with Incident Type.

_ownerid_value ownerid

Owner Id

_owningbusinessunit_value owningbusinessunit

Unique identifier for the business unit that owns the record

_owningteam_value owningteam

Unique identifier for the team that owns the record.

_owninguser_value owninguser

Unique identifier for the user that owns the record.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_msdyn_incidenttype_createdby
createdonbehalfby systemuser lk_msdyn_incidenttype_createdonbehalfby
modifiedby systemuser lk_msdyn_incidenttype_modifiedby
modifiedonbehalfby systemuser lk_msdyn_incidenttype_modifiedonbehalfby
msdyn_defaultworkordertype msdyn_workordertype msdyn_msdyn_workordertype_msdyn_incidenttype_DefaultWorkOrderType
ownerid principal owner_msdyn_incidenttype
owningbusinessunit businessunit business_unit_msdyn_incidenttype
owningteam team team_msdyn_incidenttype
owninguser systemuser user_msdyn_incidenttype

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
msdyn_incidenttype_Annotations annotation objectid_msdyn_incidenttype
msdyn_incidenttype_AsyncOperations asyncoperation regardingobjectid_msdyn_incidenttype
msdyn_incidenttype_BulkDeleteFailures bulkdeletefailure regardingobjectid_msdyn_incidenttype
msdyn_incidenttype_DuplicateBaseRecord duplicaterecord baserecordid_msdyn_incidenttype
msdyn_incidenttype_DuplicateMatchingRecord duplicaterecord duplicaterecordid_msdyn_incidenttype
msdyn_incidenttype_MailboxTrackingFolders mailboxtrackingfolder regardingobjectid_msdyn_incidenttype
msdyn_incidenttype_PrincipalObjectAttributeAccesses principalobjectattributeaccess objectid_msdyn_incidenttype
msdyn_incidenttype_ProcessSession processsession regardingobjectid_msdyn_incidenttype
msdyn_incidenttype_SyncErrors syncerror regardingobjectid_msdyn_incidenttype
msdyn_msdyn_incidenttype_incident_IncidentType incident msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_actual_IncidentType msdyn_actual msdyn_IncidentType
msdyn_msdyn_incidenttype_msdyn_agreementbookingincident_IncidentType msdyn_agreementbookingincident msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_incidenttypecharacteristic_IncidentType msdyn_incidenttypecharacteristic msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_incidenttypeproduct_IncidentType msdyn_incidenttypeproduct msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType msdyn_incidenttypeservice msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_incidenttypeservicetask_IncidentType msdyn_incidenttypeservicetask msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_quotebookingincident_IncidentType msdyn_quotebookingincident msdyn_incidenttype
msdyn_msdyn_incidenttype_msdyn_workorder_PrimaryIncidentType msdyn_workorder msdyn_primaryincidenttype
msdyn_msdyn_incidenttype_msdyn_workorderincident_IncidentType msdyn_workorderincident msdyn_incidenttype


The following operations can be used with the msdyn_incidenttype entity type.

Name Binding
GrantAccess Not Bound
IsValidStateTransition Not Bound
ModifyAccess Not Bound
RetrievePrincipalAccess Not Bound
RetrieveSharedPrincipalsAndAccess Not Bound
RevokeAccess Not Bound


The following solutions include the msdyn_incidenttype entity type.

Name Description
Field Service Microsoft Dynamics 365 for Field Service allows organizations of any size to deliver intelligent, world class field service, managing all aspects of the end-to-end field service management cycle. Features include scheduling, mobile, asset management, inventory control, customer notifications, and resource utilization controls that help maximize efficiency and minimize costs.

See also