msdyn_incidenttypeservice EntityType

This entity gives the ability to pre-configure services to be added to a work order when the related incident is added to the work order

Entity Set Path
[organization URI]/api/data/v9.0/msdyn_incidenttypeservices
Base Type
Display Name
Incident Type Service
Primary Key
Primary Key Attribute
Operations Supported


Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
createdon Edm.DateTimeOffset

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Created On

Read Only
importsequencenumber Edm.Int32

Shows the sequence number of the import that created this record.

Display Name: Import Sequence Number

modifiedon Edm.DateTimeOffset

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Modified On

Read Only
msdyn_description Edm.String

Enter the description of the service as presented to the customer. The value defaults to the description defined on the service.

Display Name: Description

msdyn_duration Edm.Int32

Shows the duration of the service.

Display Name: Duration

msdyn_incidenttypeserviceid Edm.Guid

Shows the entity instances.

Display Name: Incident Type Service

msdyn_internaldescription Edm.String

Enter any internal notes you want to track on this service.

Display Name: Internal Description

msdyn_lineorder Edm.Int32

Display Name: Line Order

msdyn_name Edm.String

Enter the name of the custom entity.

Display Name: Name

overriddencreatedon Edm.DateTimeOffset

Shows the date and time that the record was migrated.

Display Name: Record Created On

statecode Edm.Int32

Status of the Incident Type Service

Display Name: Status

Default Options
Value Label
0 Active
1 Inactive
statuscode Edm.Int32

Reason for the status of the Incident Type Service

Display Name: Status Reason

Default Options
Value Label
1 Active
2 Inactive
timezoneruleversionnumber Edm.Int32

For internal use only.

Display Name: Time Zone Rule Version Number

utcconversiontimezonecode Edm.Int32

Shows the time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber Edm.Int64

Version Number

Display Name: Version Number

Read Only

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value createdonbehalfby

Shows who created the record on behalf of another user.

_modifiedby_value modifiedby

Unique identifier of the user who modified the record.

_modifiedonbehalfby_value modifiedonbehalfby

Shows who last updated the record on behalf of another user.

_msdyn_incidenttype_value msdyn_incidenttype

The Incident related to this product

_msdyn_service_value msdyn_service

Unique identifier for Product/Service associated with Incident Type Service.

_msdyn_unit_value msdyn_unit

The unit that determines the pricing for this service

_ownerid_value ownerid

Owner Id

_owningbusinessunit_value owningbusinessunit

Unique identifier for the business unit that owns the record

_owningteam_value owningteam

Unique identifier for the team that owns the record.

_owninguser_value owninguser

Unique identifier for the user that owns the record.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_msdyn_incidenttypeservice_createdby
createdonbehalfby systemuser lk_msdyn_incidenttypeservice_createdonbehalfby
modifiedby systemuser lk_msdyn_incidenttypeservice_modifiedby
modifiedonbehalfby systemuser lk_msdyn_incidenttypeservice_modifiedonbehalfby
msdyn_incidenttype msdyn_incidenttype msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType
msdyn_service product msdyn_product_msdyn_incidenttypeservice_Service
msdyn_unit uom msdyn_uom_msdyn_incidenttypeservice_Unit
ownerid principal owner_msdyn_incidenttypeservice
owningbusinessunit businessunit business_unit_msdyn_incidenttypeservice
owningteam team team_msdyn_incidenttypeservice
owninguser systemuser user_msdyn_incidenttypeservice

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
msdyn_incidenttypeservice_ActivityPointers activitypointer regardingobjectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_Annotations annotation objectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_Appointments appointment regardingobjectid_msdyn_incidenttypeservice_appointment
msdyn_incidenttypeservice_AsyncOperations asyncoperation regardingobjectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_BulkDeleteFailures bulkdeletefailure regardingobjectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_connections1 connection record1id_msdyn_incidenttypeservice
msdyn_incidenttypeservice_connections2 connection record2id_msdyn_incidenttypeservice
msdyn_incidenttypeservice_DuplicateBaseRecord duplicaterecord baserecordid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_DuplicateMatchingRecord duplicaterecord duplicaterecordid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_Emails email regardingobjectid_msdyn_incidenttypeservice_email
msdyn_incidenttypeservice_Faxes fax regardingobjectid_msdyn_incidenttypeservice_fax
msdyn_incidenttypeservice_Letters letter regardingobjectid_msdyn_incidenttypeservice_letter
msdyn_incidenttypeservice_MailboxTrackingFolders mailboxtrackingfolder regardingobjectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_msdyn_approvals msdyn_approval regardingobjectid_msdyn_incidenttypeservice_msdyn_approval
msdyn_incidenttypeservice_msdyn_bookingalerts msdyn_bookingalert regardingobjectid_msdyn_incidenttypeservice_msdyn_bookingalert
msdyn_incidenttypeservice_PhoneCalls phonecall regardingobjectid_msdyn_incidenttypeservice_phonecall
msdyn_incidenttypeservice_PrincipalObjectAttributeAccesses principalobjectattributeaccess objectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_ProcessSession processsession regardingobjectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_RecurringAppointmentMasters recurringappointmentmaster regardingobjectid_msdyn_incidenttypeservice_recurringappointmentmaster
msdyn_incidenttypeservice_ServiceAppointments serviceappointment regardingobjectid_msdyn_incidenttypeservice_serviceappointment
msdyn_incidenttypeservice_SocialActivities socialactivity regardingobjectid_msdyn_incidenttypeservice_socialactivity
msdyn_incidenttypeservice_SyncErrors syncerror regardingobjectid_msdyn_incidenttypeservice
msdyn_incidenttypeservice_Tasks task regardingobjectid_msdyn_incidenttypeservice_task


The following operations can be used with the msdyn_incidenttypeservice entity type.

Name Binding
GrantAccess Not Bound
IsValidStateTransition Not Bound
ModifyAccess Not Bound
RetrievePrincipalAccess Not Bound
RetrieveSharedPrincipalsAndAccess Not Bound
RevokeAccess Not Bound


The following solutions include the msdyn_incidenttypeservice entity type.

Name Description
Field Service Microsoft Dynamics 365 for Field Service allows organizations of any size to deliver intelligent, world class field service, managing all aspects of the end-to-end field service management cycle. Features include scheduling, mobile, asset management, inventory control, customer notifications, and resource utilization controls that help maximize efficiency and minimize costs.

See also