msdyn_workorderincident EntityType

Specify work order incidents reported to you by the client. These are also referred to as problem codes.

Entity Set Path
[organization URI]/api/data/v9.0/msdyn_workorderincidents
Base Type
crmbaseentity
Display Name
Work Order Incident
Primary Key
msdyn_workorderincidentid
Primary Key Attribute
msdyn_name
Operations Supported
POST GET PATCH DELETE

Properties

Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
createdon Edm.DateTimeOffset

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Created On

Read Only
importsequencenumber Edm.Int32

Shows the sequence number of the import that created this record.

Display Name: Import Sequence Number

modifiedon Edm.DateTimeOffset

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Modified On

Read Only
msdyn_description Edm.String

Incident description

Display Name: Description

msdyn_estimatedduration Edm.Int32

Shows the time estimated to resolve this incident.

Display Name: Estimated Duration

msdyn_incidentresolved Edm.Boolean

Shows if the incident has been resolved by one of its related tasks.

Display Name: Incident Resolved

Default Options
Value Label
1 Yes
0 No
msdyn_internalflags Edm.String

For internal use only.

Display Name: Internal Flags

msdyn_ismobile Edm.Boolean

Display Name: Is Mobile

Default Options
Value Label
1 Yes
0 No
msdyn_isprimary Edm.Boolean

Display Name: Is Primary

Default Options
Value Label
1 Yes
0 No
msdyn_itemspopulated Edm.Boolean

Display Name: Items Populated

Default Options
Value Label
1 Yes
0 No
msdyn_name Edm.String

Enter the name of the custom entity.

Display Name: Name

msdyn_taskspercentcompleted Edm.Double

Shows the percent completed on associated tasks. This indicates the total of completed tasks, but not if the incident was resolved.

Display Name: Tasks % Completed

msdyn_workorderincidentid Edm.Guid

Shows the entity instances.

Display Name: Work Order Incident

overriddencreatedon Edm.DateTimeOffset

Shows the date and time that the record was migrated.

Display Name: Record Created On

statecode Edm.Int32

Status of the Work Order Incident

Display Name: Status

Default Options
Value Label
0 Active
1 Inactive
statuscode Edm.Int32

Reason for the status of the Work Order Incident

Display Name: Status Reason

Default Options
Value Label
1 Active
2 Inactive
timezoneruleversionnumber Edm.Int32

For internal use only.

Display Name: Time Zone Rule Version Number

utcconversiontimezonecode Edm.Int32

Shows the time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber Edm.Int64

Version Number

Display Name: Version Number

Read Only

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value createdonbehalfby

Shows who created the record on behalf of another user.

_modifiedby_value modifiedby

Unique identifier of the user who modified the record.

_modifiedonbehalfby_value modifiedonbehalfby

Shows who last updated the record on behalf of another user.

_msdyn_agreementbookingincident_value msdyn_agreementbookingincident

Agreement Booking Incident linked to this Work Order Incident

_msdyn_customerasset_value msdyn_customerasset

Customer Asset related to this incident reported

_msdyn_incidenttype_value msdyn_incidenttype

Incident type reported

_msdyn_resourcerequirement_value msdyn_ResourceRequirement

Resource Requirement

_msdyn_workorder_value msdyn_workorder

Parent Work Order where incident was reported on

_ownerid_value ownerid

Owner Id

_owningbusinessunit_value owningbusinessunit

Unique identifier for the business unit that owns the record

_owningteam_value owningteam

Unique identifier for the team that owns the record.

_owninguser_value owninguser

Unique identifier for the user that owns the record.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_msdyn_workorderincident_createdby
createdonbehalfby systemuser lk_msdyn_workorderincident_createdonbehalfby
modifiedby systemuser lk_msdyn_workorderincident_modifiedby
modifiedonbehalfby systemuser lk_msdyn_workorderincident_modifiedonbehalfby
msdyn_agreementbookingincident msdyn_agreementbookingincident msdyn_msdyn_agreementbookingincident_msdyn_workorderincident_AgreementBookingIncident
msdyn_customerasset msdyn_customerasset msdyn_msdyn_customerasset_msdyn_workorderincident_CustomerAsset
msdyn_incidenttype msdyn_incidenttype msdyn_msdyn_incidenttype_msdyn_workorderincident_IncidentType
msdyn_ResourceRequirement msdyn_resourcerequirement msdyn_msdyn_resourcerequirement_msdyn_workorderincident_ResourceRequirement
msdyn_workorder msdyn_workorder msdyn_msdyn_workorder_msdyn_workorderincident_WorkOrder
ownerid principal owner_msdyn_workorderincident
owningbusinessunit businessunit business_unit_msdyn_workorderincident
owningteam team team_msdyn_workorderincident
owninguser systemuser user_msdyn_workorderincident

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
msdyn_msdyn_workorderincident_msdyn_requirementcharacteristic_WorkOrderIncident msdyn_requirementcharacteristic msdyn_WorkOrderIncident
msdyn_msdyn_workorderincident_msdyn_workordercharacteristic_WorkOrderIncident msdyn_workordercharacteristic msdyn_workorderincident
msdyn_msdyn_workorderincident_msdyn_workorderproduct_WorkOrderIncident msdyn_workorderproduct msdyn_workorderincident
msdyn_msdyn_workorderincident_msdyn_workorderservice_WorkOrderIncident msdyn_workorderservice msdyn_workorderincident
msdyn_msdyn_workorderincident_msdyn_workorderservicetask_WorkOrderIncident msdyn_workorderservicetask msdyn_workorderincident
msdyn_workorderincident_ActivityPointers activitypointer regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_Annotations annotation objectid_msdyn_workorderincident
msdyn_workorderincident_Appointments appointment regardingobjectid_msdyn_workorderincident_appointment
msdyn_workorderincident_AsyncOperations asyncoperation regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_BulkDeleteFailures bulkdeletefailure regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_connections1 connection record1id_msdyn_workorderincident
msdyn_workorderincident_connections2 connection record2id_msdyn_workorderincident
msdyn_workorderincident_DuplicateBaseRecord duplicaterecord baserecordid_msdyn_workorderincident
msdyn_workorderincident_DuplicateMatchingRecord duplicaterecord duplicaterecordid_msdyn_workorderincident
msdyn_workorderincident_Emails email regardingobjectid_msdyn_workorderincident_email
msdyn_workorderincident_Faxes fax regardingobjectid_msdyn_workorderincident_fax
msdyn_workorderincident_Letters letter regardingobjectid_msdyn_workorderincident_letter
msdyn_workorderincident_MailboxTrackingFolders mailboxtrackingfolder regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_msdyn_approvals msdyn_approval regardingobjectid_msdyn_workorderincident_msdyn_approval
msdyn_workorderincident_msdyn_bookingalerts msdyn_bookingalert regardingobjectid_msdyn_workorderincident_msdyn_bookingalert
msdyn_workorderincident_PhoneCalls phonecall regardingobjectid_msdyn_workorderincident_phonecall
msdyn_workorderincident_PrincipalObjectAttributeAccesses principalobjectattributeaccess objectid_msdyn_workorderincident
msdyn_workorderincident_ProcessSession processsession regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_QueueItems queueitem objectid_msdyn_workorderincident
msdyn_workorderincident_RecurringAppointmentMasters recurringappointmentmaster regardingobjectid_msdyn_workorderincident_recurringappointmentmaster
msdyn_workorderincident_ServiceAppointments serviceappointment regardingobjectid_msdyn_workorderincident_serviceappointment
msdyn_workorderincident_SharePointDocumentLocations sharepointdocumentlocation regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_SocialActivities socialactivity regardingobjectid_msdyn_workorderincident_socialactivity
msdyn_workorderincident_SyncErrors syncerror regardingobjectid_msdyn_workorderincident
msdyn_workorderincident_Tasks task regardingobjectid_msdyn_workorderincident_task

Operations

The following operations can be used with the msdyn_workorderincident entity type.

Name Binding
GrantAccess Not Bound
IsValidStateTransition Not Bound
ModifyAccess Not Bound
RetrievePrincipalAccess Not Bound
RetrieveSharedPrincipalsAndAccess Not Bound
RevokeAccess Not Bound

Solutions

The following solutions include the msdyn_workorderincident entity type.

Name Description
Field Service Microsoft Dynamics 365 for Field Service allows organizations of any size to deliver intelligent, world class field service, managing all aspects of the end-to-end field service management cycle. Features include scheduling, mobile, asset management, inventory control, customer notifications, and resource utilization controls that help maximize efficiency and minimize costs.

See also