RouteTo Action

Routes a queue item to a queue, a user, or a team.

Parameters

Parameters allow for data to be passed to the action.

Name Type Nullable Unicode Description
Target
crmbaseentity False True The user, team or queue to which the queue item is routed to.
QueueItem
queueitem True True The queue item to be routed.

Entities

Use the RouteTo action with this entity type:

Name Display Name Description
queueitem Queue Item A specific item in a queue, such as a case record or an activity record.

See also