slaitem EntityType

Contains information about a tracked support KPI for a specific customer.

Entity Set Path
[organization URI]/api/data/v9.0/slaitems
Base Type
crmbaseentity
Display Name
SLA Item
Primary Key
slaitemid
Operations Supported
POST GET PATCH DELETE

Properties

Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
applicablewhenxml Edm.String

Condition for SLA item

Display Name: ApplicableWhenXml

componentstate Edm.Int32

For internal use only.

Display Name: Component State

Read Only
Default Options
Value Label
0 Published
1 Unpublished
2 Deleted
3 Deleted Unpublished
createdon Edm.DateTimeOffset

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Created On

Read Only
description Edm.String

Type additional information to describe the SLA Item

Display Name: Description

exchangerate Edm.Decimal

Exchange rate between the currency associated with the SLA Item record and the base currency.

Display Name: Exchange Rate

Read Only
failureafter Edm.Int32

Select how soon the success criteria must be met until the SLA item is considered failed and failure actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record.

Display Name: Failure After

ismanaged Edm.Boolean

For internal use only.

Display Name: Is Managed

Read Only
Default Options
Value Label
1 Managed
0 Unmanaged
modifiedon Edm.DateTimeOffset

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Modified On

Read Only
name Edm.String

Type a descriptive name of the service level agreement (SLA) item.

Display Name: Name

overwritetime Edm.DateTimeOffset

For internal use only.

Display Name: Record Overwrite Time

Read Only
relatedfield Edm.String

Select the service level agreement (SLA) key performance indicator (KPI) that this SLA Item is created for.

Display Name: Related Case Field

sequencenumber Edm.Int32

Select the time zone, or UTC offset, for this address so that other people can reference it when they contact someone at this address.

Display Name: Sequence

slaitemid Edm.Guid

Unique identifier of the SLA Item.

Display Name: SLA Item

slaitemidunique Edm.Guid

For internal use only.

Display Name: Unique Id

Read Only
solutionid Edm.Guid

Unique identifier of the associated solution.

Display Name: Solution

Read Only
successconditionsxml Edm.String

Condition for SLA item

Display Name: SuccessConditionsXml

versionnumber Edm.Int64

Version number of the SLA Item.

Display Name: Version Number

Read Only
warnafter Edm.Int32

Select how soon the success criteria must be met before warning actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record.

Display Name: Warn After

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

Shows who created the record.

_createdonbehalfby_value createdonbehalfby

Shows who created the record on behalf of another user.

_modifiedby_value modifiedby

Shows who last updated the record.

_modifiedonbehalfby_value modifiedonbehalfby

Shows who created the record on behalf of another user.

_ownerid_value createdby

Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.

_owningbusinessunit_value createdby

Unique identifier for the business unit that owns the record

_owninguser_value createdby

Unique identifier of the user who owns the SLA Item record.

_slaid_value slaid

Unique identifier for SLA associated with SLA Item.

_transactioncurrencyid_value transactioncurrencyid

Unique identifier of the currency associated with the SLA Item record.

_workflowid_value workflowid

Workflow associated with the SLA Item.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_slaitembase_createdby
createdonbehalfby systemuser lk_slaitembase_createdonbehalfby
modifiedby systemuser lk_slaitembase_modifiedby
modifiedonbehalfby systemuser lk_slaitembase_modifiedonbehalfby
slaid sla sla_slaitem_slaId
transactioncurrencyid transactioncurrency TransactionCurrency_SLAItem
workflowid workflow slaitembase_workflowid

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
SLAItem_SyncErrors syncerror regardingobjectid_slaitem_syncerror

Solutions

The following solutions include the slaitem entity type.

Name Description
Service Level Agreement (SLA) Dynamics 365 workload for service level agreements.
System Solution Internal CRM System Solution

See also