Microsoft Dynamics 365 Customer Service documentation

Dynamics 365 Customer Service

Add-in solutions and apps

Omnichannel for Customer Service

Enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.

Unified Service Desk

Quickly build applications for call centers so that agents can get a unified view of the customer data stored in the model-driven apps in Dynamics 365.

Dynamics 365 Channel Integration Framework

Integrate any third-party channel provider or channel aggregators into Unified Interface Apps.