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Microsoft Dynamics 365 Customer Service documentation
Dynamics 365 Customer Service
Learn Dynamics 365 Customer Service
Add-in solutions and apps
Omnichannel for Customer Service
Enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Unified Service Desk
Quickly build applications for call centers so that agents can get a unified view of the customer data stored in the model-driven apps in Dynamics 365.
Dynamics 365 Channel Integration Framework
Integrate any third-party channel provider or channel aggregators into Unified Interface Apps.