Dynamics 365 Channel Integration Framework guide

Get started

  • Dynamics 365 Channel Integration Framework overview
  • Architecture overview of Dynamics 365 Channel Integration Framework
  • System requirements of Dynamics 365 Channel Integration Framework
  • Download

  • Get Dynamics 365 Channel Integration Framework
  • Onboard to Version 2.0 flight
  • Download sample code for softphone integration using Dynamics 365 Channel Integration Framework version 2.0
  • Download sample code for softphone integration using Dynamics 365 Channel Integration Framework version 1.0
  • Templates

  • Manage session templates
  • Manage application tab templates
  • Manage notification templates
  • Use automation dictionary to pass data parameter keys
  • Associate templates with scenarios
  • Channel Analytics

  • Channel Analytics
  • Integrate

  • Integration with multi-session experiences
  • Support for multiple providers

  • Support for multiple providers
  • How to

  • Configure a channel provider for your organization
  • Build a simple communication widget
  • Search and open records on an incoming conversation
  • Enable outbound communication (ClickTOAct)
  • Add a Dynamics 365 Channel Integration Framework solution as a dependent solution
  • Authenticate channel users to the channel (widget)
  • Pass Dynamics 365 URL to widget library
  • JavaScript API Reference

  • Microsoft.CIFramework
  • Client-side events
  • Entity reference
  • FAQs

  • Frequently asked questions
  • Related apps & framework

  • Customer Service Hub Help
  • Omnichannel for Customer Service Guide
  • Unified Service Desk Guide