Dynamics 365 Channel Integration Framework guide

General

  • Choose between Channel Integration Framework version 1.0 and 2.0
  • Frequently asked questions
  • Version 1.0 documentation

    Get started

  • Dynamics 365 Channel Integration Framework overview
  • Architecture overview
  • System requirements
  • Download

  • Get Dynamics 365 Channel Integration Framework
  • Download sample code for softphone integration (version 1.0)
  • How to

  • Configure a channel provider for your organization
  • Build a simple communication widget
  • Search and open records on an incoming conversation
  • Enable outbound communication (ClickTOAct)
  • Add a Dynamics 365 Channel Integration Framework solution as a dependent solution
  • Authenticate channel users to the channel (widget)
  • Pass Dynamics 365 URL to widget library
  • JavaScript API Reference

  • Microsoft.CIFramework
  • Client-side events
  • Entity reference
  • Version 2.0 documentation

    Get started

  • Dynamics 365 Channel Integration Framework overview
  • Architecture overview
  • System requirements
  • Download

  • Get Dynamics 365 Channel Integration Framework
  • Download sample code for softphone integration (version 2.0)
  • How to

  • Configure a channel provider for your organization
  • Enable outbound communication (ClickTOAct)
  • Add a Dynamics 365 Channel Integration Framework solution as a dependent solution
  • Authenticate channel users to the channel (widget)
  • Pass Dynamics 365 URL to widget library
  • Manage session templates
  • Manage application tab templates
  • Manage notification templates
  • Associate templates with scenarios
  • Channel Analytics
  • Support for multiple providers
  • JavaScript API Reference

  • Microsoft.CIFramework
  • Client-side events
  • Entity reference
  • Related apps & framework

    Customer Service Hub Help

    Omnichannel for Customer Service Guide

    Unified Service Desk Guide