How to get Dynamics 365 Channel Integration Framework 2.0
Dynamics 365 Channel Integration Framework 2.0 is available with Customer Service workspace and Omnichannel for Customer Service.
More information:
Prerequisites
Identify the Dynamics 365 instance for which you want to use the Customer Service workspace or Omnichannel for Customer Service.
See also
Softphone integration sample code for Dynamics 365 Channel Integration Framework 2.0
Prerequisites and system requirements for Omnichannel for Customer Service
FAQ about Dynamics 365 Channel Integration Framework
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