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How to get Dynamics 365 Channel Integration Framework version 2.0

  • Article
  • 2 minutes to read

Dynamics 365 Channel Integration Framework version 2.0 is available with Customer Service Workspace and Omnichannel for Customer Service.

More information on:

Prerequisites

  • Identify the Dynamics 365 instance for which you want to use the Customer Service workspace or Omnichannel for Customer Service.

See also

Softphone integration sample code for Dynamics 365 Channel Integration Framework version 2.0
Prerequisites and system requirements for Omnichannel for Customer Service
FAQs for Channel Integration Framework