Integrate with Omnichannel for Customer Service app

The Omnichannel for Customer Service app enables organizations to instantly connect and engage with their customers via channels like Chat for Dynamics 365 Customer Service and SMS. The app provides a context-rich multitasking experience across different customer sessions.

To learn more, see:

• Agents using Omnichannel for Customer Service app

• Introduction to the agent interface of Omnichannel for Customer Service

• Manage sessions in Omnichannel for Customer Service

• App profile manager

• Customer Service workspace

See also

Modes and locations for the communication widget