Integrate with multisession apps
You can integrate Dynamics 365 Channel Integration Framework 2.0 with multisession apps like Customer Service workspace and Omnichannel for Customer Service.
Customer Service workspace seamlessly allows agents to manage conversations across different channels. It's a modern, customizable, high-productivity app that allows agents to work on multiple sessions at a time in a single workspace.
The Omnichannel for Customer Service app enables organizations to instantly connect and engage with their customers via channels like Chat for Dynamics 365 Customer Service and SMS. The app provides a context-rich multitasking experience across different customer sessions.
More information:
- Introduction to the agent interface of Omnichannel for Customer Service
- Manage sessions in Omnichannel for Customer Service
- Agents using Omnichannel for Customer Service app
- Customer Service workspace
See also
Modes and locations for the communication widget
App profile manager
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