Delete a configured channel

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

You can delete an instance of a configured channel or SMS number in scenarios such as when it isn't required, you don't want to receive messages on it, or the settings are corrupted.

Delete a configured channel

You can delete a channel instance in Customer Service admin center, Omnichannel admin center, or Omnichannel Administration.

  1. Select a messaging channel such as Facebook.

  2. On the page toolbar, select Delete.

  3. On the confirmation dialog that appears, confirm the deletion.

If you want to reconfigure your social channel or SMS number in Omnichannel for Customer Service, follow the channel-specific instructions.

Delete a Facebook page

If you no longer want to receive messages on a Facebook page that you've configured for your Facebook channel in Omnichannel for Customer Service, you can go to the page and delete it.

  1. In Omnichannel Administration, in the left pane under Channels, select Facebook.

  2. Select the channel that contains the page you want to delete. The <Channel_name> Facebook Application page appears.

  3. In the Facebook Pages area, do one of the following:

    • Use More Commands to the right of the list to delete the required Facebook page.
    • Select the required Facebook page, and then select Delete on the page that appears.

See also

Channels in Omnichannel for Customer Service
Delete solutions