Help resources for Customer Service Hub

Get started

• What's new in Dynamics 365 Customer Service
• Explore Customer Service Hub and Customer Service
• Upgrade to the Customer Service Hub app

Setup

• Dynamics 365 for phones and tablets
• Customer Service Hub app on mobile devices
• New scheduling experience based on URS

Manage

• Learn the basics of the Customer Service Hub
• Create and manage cases
• Work with dashboards
• Create and manage knowledge articles

User Guides

• Customer Service Hub
• Customer Service app
• Service Manager Guide
• Service Scheduling Guide
• Dynamics 365 Customer Service for mobile devices

Videos

• Resolve open cases fast with Customer Service Hub dashboards for Customer Engagement
• How to use the Reference panel in the Customer Service Hub
• Expertly manage your cases in the Customer Service Hub for Customer Engagement

Accessibility & GDPR

• Accessibility and GDPR in the Customer Service Hub
• Accessibility features for model-driven apps in Dynamics 365
• Microsoft Dynamics 365 Customer Service and GDPR

Troubleshoot

• Issue converting an email to a case
• SLA timer does not pause when its state is changed from InProgress to OnHold on a holiday
• Unable to delete a managed solution consisting of an SLA-enabled entity

Customize

• Create and design forms for Customer Service Hub
• Add the Knowledge Base Search control to forms
• Configure interactive dashboards in the Customer Service Hub

FAQ

• Service Scheduling FAQ

Developer guide

• Migrate Service Activity entity

Blogs

• Improve Knowledge Article search results with Dynamics 365 Relevance Search
• Get started with Dynamics 365 Customer Service Service Scheduling

Related apps & framework