Plan your migration
This topic explains the considerations and best practices that you need to be aware before starting the migration.
Considerations for migration
Role privileges: To perform the migration, you must have administrator or system customizer roles. The list of privileges that are required if you want to assign to any other roles are as follows:
Order of migration: Migration of the entity records follow an order. That is, when the migration of one entity record completes, then the next entity will be processed for migration.
The order of the migration is as stated:
- Resource Group
- Service Activity
Migration start date and end date: Start date and end date helps you to migrate the service activities that are scheduled to happen between the date range you’ve specified (only the start date is inclusive).
Scenario example: You’ve specified the migration end date field as 07/22/2019.
Migration End date Activity scheduled date Activity end date Entity record migration Reason 07/22/2019 07/23/2019 07/23/2019 No The service activity won’t be migrated as the scheduled date is beyond the end date. 07/22/2019 07/22/2019 at 2300 hours 07/23/2019 at 0500 hours No The service activity won’t be migrated as the scheduled activity ends at a date later than the specified migration end date. 07/22/2019 07/22/2019 at 2359 hours 07/22/2019 at 0500 hours Yes The service activity will be migrated as the activity ends before the specified migration end date.
Recommendation: For best migration experience, it is recommended not to use Service Scheduling until the migration is completed.
Ignore entity records: If you don't want to migrate certain entity records from legacy Service Scheduling to Unified Interface based Service Scheduling, then you need to add Migration Status attribute and set the value as Ignore. The records that are marked as Ignore won’t be migrated by the tool. The field displays the following statuses:
Status Description Failed The entity records that failed in the migration process. Ignore The entity records that are ignored in the migration process. In Progress The entity records that are in progress in the migration process. Migrated The entity records that are migrated in the migration process. Not Started The entity records that are not yet started for migration.
To learn more, see Ignore entity records from migration.
Failed Migration for certain records: When the migration of an entity record fails, then you can retry migration. For the retry scenario, the number of records that are displayed in the screen are the records that didn’t migrate in the first run of the migration and also, those entity records that were created after the first run.
New entity record: If you create any records after you start the migration, the newly created entity records might not be reflected in the migration summary.
Custom plugins and workflows: After the migration, if you’ve custom plugins and workflows, examine them for compatibility with the new scheduling experience.
Updating records during migration: After you’ve migrated an entity record, if you update the record in the legacy service scheduling, the difference of update can’t be migrated using the tool. You must manually update the changes in the new service scheduling experience.
Ignore entity records from migration
Sign in to the Common Data Service platform.
Go to Settings > Customizations > Customize the System.
Expand the entity you want to ignore from migration, and select Forms. For example: Facility/Equipment.
Select the section to which you want to add the field.
Drag the Migration Status field from the Field Explorer pane and drop the field to the section where you want to add.
Select Save to save the changes.
Select Publish to publish the customizations.