Set when your business is closed

Prevent scheduling resources on holidays and other nonworking days by defining business closures in Dynamics 365 Customer Service. You can set both the days and times that your organization will be closed.

Schedule a new business closure

Make sure that you have the required security role or equivalent permissions.

More information: Manage security roles in service scheduling

  1. In the Customer Service Hub sitemap, go to Scheduling.

  2. From the list of entity records, select Settings > Business Closures.

    • The Business Closures view is displayed. You can switch between various system views using the drop-down menu.
    • Select any existing record to see additional options in the command bar
  3. On the command bar, select New to schedule a new business closure.

    You can also select New from the business closure grid to create a new business closure record.

    Schedule business closure

    A quick create dialog box is displayed.

  4. In the Schedule a Business Closure dialog box, type or modify information in the text boxes:

    • In the Name box, type a name that describes the purpose of the closure.

      The first 12 characters of the name appear on each day of the closure on the calendar view of the affected resource's Work Hours.

    • If the closure is an all-day event, select the All Day Event check box. The application automatically enters the duration of 1 day.

    • In the Start Time and End Time boxes, enter the start and end date and time for the closure.

    • If you want to enter duration instead of an end time, select the length of the closure in the Duration box. The application automatically calculates the end time for you.

      If you want to enter a specific time period, clear the All Day Event check box. You can then specify the hours during which your organization will be closed.

  5. To save this business closure, select OK.

See also

Set work hours for the resources
Set up a holiday schedule
Create a customer service schedule and define the work hours