Use Customer Service Hub on mobile devices
Access your Customer Service Hub data while you’re on the go using Dynamics 365 for phones or Dynamics 365 for tablets on your mobile device.
The Customer Service Hub app works the same whether you’re using it on your mobile device or using it on a web browser on your computer.
Before you can start using the app, you need to install the Dynamics 365 Customer Service mobile app on your device.
More information: Install Dynamics 365 for phones and tablets.
Basic Navigation
- When you sign in, you’ll see the MyApps page with all your apps listed.
- Select Customer Service Hub.
Navigation bar
Use the navigation (nav) bar to get to your work area, create a new record, search, or do other tasks. To access more commands, tap 
.
Favorites and recently used records
The Favorites and Recently Used sections provide quick access to your records, views, and dashboards.
To access these sections, tap the Menu
button on the nav bar, and then choose the Favorites and Recent 
button.To pin an item as a favorite, from the list of Recently Used items, tap the pin. This will pin and move the item to favorites.
Guide to use the mobile app
For more information on how to use the Dynamics 365 Customer Service mobile app, see Basic navigation on Dynamics 365 for phones and tablets.
See also
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for