Install the voice channel
To configure and use the voice channel for your business needs, you need to install the channel in Omnichannel for Customer Service.
Prerequisite
You must obtain an active subscription of the voice channel. More information: Pricing
Install the voice channel
Perform the steps outlined in Set up Omnichannel for Customer Service.
In the Voice section, set the Add voice toggle to Yes to enable the voice channel. Ensure that you select the Voice and SMS Terms checkbox.
Save and close.
See also
System requirements for using the voice channel
Connect to Azure Communication Services
Manage phone numbers
Set up inbound calling
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