What's new in Dynamics 365 Customer Service

Welcome to Dynamics 365 Customer Service. Visit this page to learn about new or updated features for Customer Service.

What's new in April 2021 update

For information about the features that released in April 2021, see:

2021 release wave 1 plan - Customer Service

What's new in October 2020 update

For information about the features that released in October 2020, see:

2020 release wave 2 plan - Customer Service

See also

User Guide (Customer Service Hub)
Omnichannel for Customer Service