Training strategy

Chapter 19

In this chapter, we discuss the creation of a training strategy to ensure readiness of every person involved in your implementation. We review high-level objectives and identify risks that might arise during implementation and share best practices for you to keep in mind as you develop your own training plan.

Chapter objectives

  • Determine your training objectives and what to avoid.

  • Create a training plan.

  • Establish the scope of your training (who, what, when, where, how).

  • Learn which training materials to consider and the different delivery approaches.

  • Identify assumptions, dependencies, and risks in your training plan.

  • Understand the ongoing training process and explore best practices.

  • Read more about product-specific guidance related to training.

What’s new

In addition to updated graphics, we provide updated text for better readability.

Case study

A global fire protection company sought to consolidate and modernize their applications and created a list of detailed training objectives. Creating this list helped the team understand that they needed to plan early and create a strong supporting team for the training. They were able to capture and consolidate redundant or contradictory processes and methods across their organization to ensure their training materials reflected accurate information, making the change to the new systems easier for everyone.