Verify that dual-write is configured in Finance and Operations apps and Common Data Service

Note

Effective November 2020:

  • Common Data Service has been renamed to Microsoft Dataverse. For more information, see Power Automate Blog.
  • Some terminology in Microsoft Dataverse has been updated. For example, entity is now table and field is now column. For more information, see Terminology updates.

This topic will be updated soon to reflect the latest terminology.

This topic provides troubleshooting information for dual-write integration between Finance and Operations apps and Common Data Service. Specifically, it explains how you can determine whether dual-write is configured in Finance and Operations apps and in Common Data Service.

Verify that dual-write is configured in a Finance and Operations app

To determine whether the errors that you see when you try to save records for update come from dual-write, first verify that dual-write is configured.

  • If you have admin privileges in the Finance and Operations app, go to Workspaces > Data management, and select the Dual-write tile. If the details of the linked environments and the list of entity maps that are running are shown, dual-write is configured.

    Verifying the Finance and Operations app connection when you have admin privileges

  • If you don't have admin privileges, you will receive an error message, Unable to write data to entity <entity name>. In the example in the following illustration, you can't create a customer record in the Finance and Operations app, because dual-write is configured, but the customer group and payment terms reference data don't exist in Common Data Service.

    Verifying the Finance and Operations app connection when you don't have admin privileges

For information about how to fix issues when you create data in Finance and Operations apps, see Troubleshoot live synchronization issues.

Verify that dual-write is configured in Common Data Service

When you create data, if you see the Company field on pages in Common Data Service, dual-write is configured.

Verifying the Common Data Service connection

For information about how to fix issues when you create data in Common Data Service, see Troubleshoot live synchronization issues.

For information about how to view error details if you encounter any errors while you create data in Common Data Service, see Enable and view the plug-in trace log in Common Data Service to view error details.