Reimburse customers


Dynamics 365 for Finance and Operations is now being licensed as Dynamics 365 Finance and Dynamics 365 Supply Chain Management. For more information about these licensing changes, see Dynamics 365 Licensing Update.

This article explains how to create reimbursement transactions for a group of customers. If a customer has a credit balance, you can reimburse the customer for the amount of the balance.

The following table shows the prerequisites that must be in place before you start.

Prerequisite Description
Specify the minimum reimbursement amount for the legal entity. On the Accounts receivable parameters page, in the General area, in the Minimum reimbursement field, enter the minimum amount that can be reimbursed for customer overpayments.
Optional: Add a vendor account to each customer that can be reimbursed. On the Customers page, on the Miscellaneous details FastTab, in the Vendor account field, select the vendor account for the customer.

When you create reimbursement transactions, a vendor invoice is created for the amount of the credit balance. The reimbursement process removes the credit balance for the customer account and creates a balance due for the vendor account that corresponds to the customer.

  1. In Accounts receivable, run the Reimbursement process.

  2. Follow one of these steps:

    • To reimburse specific customer accounts, click Select, and specify the customer accounts in the query.
    • To reimburse all customer accounts, click OK.

    The credit amounts are transferred to the vendor accounts of the customers and are processed as ordinary payments. If a customer doesn't have a vendor account, a one-time vendor account is automatically created for the customer.

  3. To view the reimbursement transactions that were created, use the Reimbursement page.

  4. In Accounts payable, create a payment for the vendor invoices that were created by the reimbursement process.