Frequently Asked Questions

This section contains answers to frequently asked questions about signing up for and using Finance and Operations, Business edition.

What email address can I use with Finance and Operations, Business edition?

Finance and Operations, Business edition requires that you use a work, or school, email address to sign up. Finance and Operations, Business edition does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.

If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address. For more information, see Troubleshooting Self-Service Sign-Up.

Do I have to buy Office 365?

No. But if you want to experience Finance and Operations, Business edition as fully integrated with Office 365, you can sign up for a 1-month free trial of Office 365 here.

What is the integration with Office 365 about?

Finance and Operations, Business edition is fully integrated with Office 365 so that you can navigate freely between Office 365 apps and Finance and Operations, Business edition using the app launcher. In Finance and Operations, Business edition, you can open data in Excel, print reports using Word, and you can work with your Finance and Operations, Business edition data in Outlook, for example. For more information, see Using Finance and Operations, Business edition as your Business Inbox in Outlook.

Can I cancel my subscription?

Yes, but depending on how you signed up to Finance and Operations, Business edition, your data can be deleted or preserved. For more information, see Canceling Finance and Operations, Business edition.

Where do I go if I have questions?

If you have questions about Finance and Operations, Business edition that you can't find an answer for in this documentation, you can ask the Finance and Operations, Business edition community. For more information, see Dynamics 365 for Finance and Operations, Business edition community. Also, our Support team post tips and tricks. For more information, see Dynamics 365 for Finance and Operations, Business edition Support Blog.

Is it possible to extend my 30-day “New Company” trial period?

Yes. If you want to extend your trial, you should contact Microsoft at 1-888-477-7989 (US) or 1-800-741-9206 (Canada). NOTE: It may take up to 2 business days to complete the trial extension process.

Our administrator has moved me to another plan to give me another role, but I still see the same Home page in Finance and Operations, Business edition?

This is a bit complicated, but it looks like your administrator didn't change your Role Center and assign user groups that match the new license. Essentially, your access to Finance and Operations, Business edition is determined by the type of plan (license) that you have - this sets permissions and your default Home page. You can change your Role Center manually in My Settings, but if you are moved to another plan, such as moving you from the Business plan to the Team Members plan, you might see the old Home because your permissions were not changed.

Why can't I find that capability in my Finance and Operations, Business edition?

Did you read about a new capability in the roadmap or on our blog recently? In that case, your Finance and Operations, Business edition might not have been upgraded to the latest version yet. If the capability is published as an extension in AppSource, then there is a delay between the extension being announced and its availability in AppSource.

See Also

Welcome to Dynamics 365 for Finance and Operations, Business edition
Using Finance and Operations, Business edition as Your Business Inbox in Outlook
Using Finance and Operations, Business edition without Outlook
Change the Role Center
Working with Finance and Operations, Business edition

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