Dynamics 365 provides functionality for common business processes in small and mid-sized companies, mainly within wholesale and professional services. However, more complex processes, such as assembly, manufacturing, service, and directed warehouse management are also supported.
Dynamics 365 includes standard configurations for most business processes, but you can change the configuration to suit your business' needs. From your Home page, you can access assisted setup guides that help you configure certain scenarios and add features to Dynamics 365. Several areas of business functionality must be set up manually. For more information, see Setting Up Dynamics 365.
The following table describes a sequence of tasks, with links to the topics that describe them.
|Make and collect payments, manage your cash flow, defer income and revenue, prepare year-end closing, and manage fixed assets.||Finance|
|Get insight to the performance of your business activities through budgets, account schedules, and analysis views.||Business Intelligence|
|Manage sales processes and information, such as quotes, orders, returns, and customer accounts, and make drop shipments.||Sales|
|Manage purchasing processes and information, such as invoices, orders, returns, and vendor accounts, and purchase items from sales documents.||Purchasing|
|Register new inventory or service-type items, categorize items for easy searching, adjust inventory levels, and perform common inventory costing tasks.||Inventory|
|Create jobs and schedule resources for project, manage job budgets, monitor progress, and track machine and employee hours.||Project Management|
|Organize your fixed assets, ensure correct periodic depreciation, and keep track of maintenance costs.||Fixed Assets|
|Manage and support your sales efforts and focus your interactions on preferred customers and contacts.||Relationship Management|
|Keep detailed records of your employees, and register absence for analysis purposes.||Human Resources|
|Plan the production operations that are required to transform inputs into finished goods.||Planning|
|Put sellable items together in simple steps to make a new item, such as a kit.||Assembly Management|
|Define shop floor resources and their capacity, schedule operations, pull production components, and execute production operations.||Manufacturing|
|Ensure an effective flow of goods that are received and shipped.||Warehouse Management|
|Schedule service calls and set up service orders, and track repair parts and supplies.||Service Management|
|Set up and use workflows that connect tasks performed by different users or by the system, such as automatic posting. Requesting and granting approval to create or post documents are typical workflow steps.||Workflow|
|Enable users to exchange data with external sources during daily tasks, such as sending/receiving electronic documents, importing/exporting bank files, and updating currency exchange rates.||Exchanging Data Electronically|
|Record external documents in Dynamics 365, including their file attachments, and then manually create the related documents or automatically convert the files to electronic documents.||Incoming Documents|