Dynamics CRM to Dynamics 365 Customer Service feature comparison
When you are deciding whether to migrate to the Microsoft Dynamics 365 suite of cloud apps from Dynamics CRM, consider the new and improved functionality they have to offer. The following charts compare the functionality available in Dynamics 365 Customer Service with what's available in versions of Dynamics CRM (on-premises).
The charts compare functionality for:
- User interface
- Documents and reporting
- Intelligence and integrations
- Process automation
- Related products
- Overall benefits
Dynamics CRM user interfaces: 2011 vs. 2013 vs. 2016
Before comparing functionality, here's a comparison of the user interfaces for Dynamics CRM prior to Dynamics 365.
Dynamics 365 user interfaces: 9.x vs. Unified Interface
Compared with the Dynamics 365 9.x user interface, Unified Interface offers improved navigation, streamlined forms, and more powerful search. See the next section for more details.
User interface comparisons
Documents and reporting
Intelligence and integrations
Why customers should care
Why make the move to Dynamics 365?
|Security||Flexibility||Reduce your IT maintenance|
|Take advantage of Microsoft’s $1 billion investment in data center security. Create robust security and access controls for apps and data with Dynamics 365 Customer Engagement features, including:
||Gain benefits with monthly subscription model, including:
||Reduce costs on company’s server maintenance, including:
|Cross-platform support||Stay up to date with new functional enhancements||Native in-built modern ecosystem|
|Ensure seamless business operations from anywhere at any time through Dynamics 365, powered by a native HTML5 browser-based user interface that:
||Take full advantage of Dynamics 365 evolving features and newest functionality:
||Seamless connections with Microsoft 365 apps, Microsoft Power Platform apps, and other external data sources in the industry:
Get started today
Start your migration journey with Microsoft. Apply to receive a no-charge, no-obligation Microsoft assessment through the Dynamics 365 migration program.
On-premises migration program overview
Standard migration assessment
Business-ready enhancement plan
Moving from Dynamics AX to Dynamics 365 in the cloud
CRM platform assessment tool
Video: Dynamics 365 migration program