Dynamics 365 healthcare accelerator


The Dynamics 365 healthcare accelerator is deprecated effective November 13, 2020, and will no longer be available for download after June 30, 2021. More information: Deprecation of Dynamics 365 healthcare accelerator

Rapidly develop healthcare solutions using Fast Healthcare Interoperability Resources (FHIR) entities (such as patient, condition, and care plan) in the Dynamics 365 healthcare accelerator.

This accelerator was announced in July 2018 at Ignite, and the initial release includes these features:

  • Extension of Common Data Model to include concepts for health, including entity definitions and relationships.
  • Patient, Practitioner, Related person, and other customer-engagement forms that you can enhance or use out of the box.
  • A sample app that demonstrates some possibilities of Unified Interface.
  • Support for building canvas and model-driven apps in Power Apps.
  • Support for extending the model with custom entities, forms, and relationships that meet your business needs.
  • Support for analytics.
  • A Microsoft Dataverse solution that you can install from AppSource.

Site map extensions

With the healthcare accelerator plugged in to the Dynamics 365 platform, you can optimize various aspects of care coordination and segment patients and providers based on EMR data. You can also manage the care continuum of all patients by leveraging the entire customer-engagement solution within Dynamics 365.

This accelerator adds a layer to the rich feature set of the base Dynamics 365 functionality by adding a ribbon to help you manage the special needs of your health organization. This ribbon contains entities to record patient data, appointments, procedures, nutrition orders, care plans, and many other functions.

Entities and workflows

The healthcare accelerator provides these entities in support of the FHIR HL7 (Health Level Seven) specification:

Patients Healthcare Services Care Plans Encounters
Practitioners Clinical Impression Problems Risk Assessments Specimens
Organizations Allergy Intolerances Observations Medications
Devices Medication Administration Episodes of Care Locations
Healthcare Services Medication Requests

The accelerator also includes these workflows:

Tasks Appointments (EMR) Procedures
Nutrition Orders Referral Requests


The healthcare accelerator combines standard CRM entities with customized entities to make it easier to build solutions on top. This section describes examples of built-in forms and views that demonstrate these entities.

Patient/Practitioner 360

This view shows Electronic Medical Record (EMR) data directly within a patient or practitioner-specific form in Dynamics 365. The data model shows appointments, procedures, medications, and other patient/practitioner data in context and a user-friendly interface.

Patient Practitioner 360

Patient/Provider Timeline

This view provides a sequential look at all activities that have occurred with the patient or provider. The timeline provides the ability to scale, leveraging a slider, and interact with data directly.

Patient Provider Timeline

Care Team Viewer

A clear understanding of which member of a patient's care team owns each facet of care is paramount, as this view clearly and concisely shows.

Care Team Viewer

Additional resources

  • Download the Dynamics 365 healthcare accelerator from AppSource.

  • The healthcare data model, solutions, data samples, Power BI examples, SDK extensions, and more are provided as part of the open-source creative license and available on GitHub.

  • More details about the healthcare accelerator.

  • Additional topics about the industry accelerators.

  • Continue your accelerator experience and engage with experts and peers, read blog articles, and find local events within the industry accelerator community. Join us