Create a custom channel for customer journey
Creating a custom channel for customer journeys involves using the extensibility infrastructure provided for model-driven apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation). These include custom entities, workflows, plugins, and web resources, which allow developers and partners to leverage their existing knowledge of Common Data Service. For detailed information about these concepts, see Developer Guide for Common Data Service.
Creating a custom channel for customer journeys broadly involves the following steps: