Transition from Dynamics 365 Guides public preview to GA

Thank you for being part of the Dynamics 365 Guides Preview! Since the release of Dynamics 365 Guides to the public at the end February at Mobile World Congress in Barcelona, we have taken your feedback and invested in continually improving the experience and expanding functionality.

Starting October 1, 2019, Dynamics 365 Guides is generally available.

If you want to continue using Dynamics 365 Guides and receiving updates, you need to update the PC authoring app and the HoloLens app, and install the new Dynamics 365 Guides solution using the Dynamics 365 Admin Center. 

Please follow the instructions below to transition to GA.

Step 1: Update the apps

Update the Dynamics 365 Guides PC and HoloLens apps to the latest versions available in the Microsoft Store.

Step 2: Get the latest Dynamics 365 Guides solution

  1. Go to the Dynamics 365 Administration Center and sign in with the user credentials that have admin permissions for Dynamics 365 Guides.


    To go to the Dynamics 365 Administration Center, go to the Microsoft 365 Admin Center, and then select Admin centers > Dynamics 365 as shown below.

    Microsoft Admin Center

  2. Select the Instances tab, and then choose an instance that has the Dynamics 365 Guides Preview solution installed.

  3. Select the small edit button next to Solutions to see the list of solutions.

    Edit button

  4. In the list of solutions, select Dynamics 365 Guides, and then select Install. This will install the GA version of the solution and remove the preview solution.

    Install the GA version


    The Dynamics 365 Guides (Preview) solution is being delisted and is no longer available for update or installation.

  5. Review the Terms of service, and then select Accept if you're ready to start the upgrade. The status of the solution changes to Installation pending, and then changes to Installed when the transition is complete.

When do I have to start paying for Dynamics 365 Guides?

You have to sign up for the GA license for Dynamics 365 Guides when your public preview license expires. When you sign up for the GA license, you receive a 30-day free trial before you have to start paying for the Dynamics 365 Guides license.  

To check when your preview license expires

  1. Go to the Microsoft 365 admin portal and sign in with the admin account for the tenant that includes the Dynamics 365 Guides preview. 

  2. Go to Billing > Subscriptions, and then select Dynamics 365 Guides Preview Trial in the main list to see when the preview license expires. 

    Billing > Subscriptions

Get a trial or purchase license

  1. Go to the Microsoft 365 admin portal.

  2. Sign in with the admin credentials for the tenant that you want to add the license to.

  3. Select Billing > Purchase Services.

    Billing > Purchase Services

  4. Find the Dynamics 365 Guides item, and then select Start free trial or Buy now. 

If you require a different type of license, please contact your mixed reality sales specialist or account executive. 


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