Dynamics 365 Layout FAQ

Here are answers to common questions about using Microsoft Dynamics 365 Layout.

How can I get Layout?

If you’re an IT admin, learn how to try or buy, and deploy the app. 

Can I try the app before buying it?

Yes, Layout is available as a free 30-day trial. For more information, see Try or buy, and deploy Layout.

Can I still use the preview app?

The preview period has ended. Existing preview apps customers have until December 31, 2018, to upgrade to a paid subscription.

Do I need the Layout apps for both HoloLens and Windows Mixed Reality?

No, you can use each app separately, though they do work together as well. If you want to copy 3D models or layouts from your PC to your HoloLens or to Windows Mixed Reality, you’ll need the Microsoft Dynamics 365 Import Tool (Preview).

What are the technical requirements for running the Layout apps?

Learn more about device options and technical requirements.

Do I need an Azure Active Directory (Azure AD) account to use Layout?

Yes, if you’re the admin, you’ll need an Azure AD account to distribute the apps, and users of Layout and the Import Tool will need an Azure AD account to sign in to the apps.

How often is Layout updated?

Layout will follow the Modern Lifecyle Policy with continuous service updates and major updates every 6 months (October/April).

Do I need to be connected to Wi-Fi to use Layout?

If you want to convert 3D models using the Import Tool, you’ll need a Wi-Fi connection if you use the cloud service option. If you choose to convert files using the PC option, you don’t need a Wi-Fi connection.

Can I change the unit of measure in the Layout app to metric?

Yes, you can choose between U.S. and metric units from Settings > Measurements > Unit of measure.

What languages is Layout available in?

At this time, Layout, the Import Tool, and the Visio Add-in for Layout are available only in English. Additionally, to install the Add-in, you’ll need to set the display language for Microsoft Office to English.

Where is Layout available?

Layout is available worldwide. Layout can be used with HoloLens or a Mixed Reality headset/motion controller and a Windows Ultra PC.

Microsoft HoloLens devices are available in the following markets (English only):

Austria, Australia, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States

How does the Import Tool process my 3D models?

By default, the Import Tool uses the Microsoft cloud service to process your models. If you don’t want your models processed in the cloud, you can use the PC option. Learn more.

How do I import AutoCAD models?

Currently DWG files are not supported. To import an AutoCAD file, export the model as FBX from AutoCAD, and then define the textures in Blender or 3DS Max. Export again as FBX and use the Import Tool cloud option.

Still need help? Try our user forums.

See also

Overview of Layout
Device options and technical requirements
Try or buy, and deploy
User Guide
How-to videos