Buy a Dynamics 365 Remote Assist subscription

Note

If your organization helps deliver onsite service to customer locations, consider buying a Dynamics 365 Field Service license. The Dynamics 365 Field Service license also includes Dynamics 365 Guides and Dynamics 365 Remote Assist at no extra cost.

Tip

Dynamics 365 Remote Assist customers now have access to Remote Assist in Microsoft Teams mobile. Take advantage of all that Teams has to offer and collaborate with other users! For the best calling experience on HoloLens, use Dynamics 365 Guides.

With Guides, the same remote experts can assist you through a problem while you have the holographic content of a Guide appearing before you.

Learn more and try Guides!

Dynamics 365 Remote Assist gives workers tools to complete tasks more quickly, safely, and efficiently, on a HoloLens or mobile device. There are two types of Dynamics 365 Remote Assist licenses:

• Dynamics 365 Remote Assist license

• Dynamics 365 Remote Assist Attach license (for Dynamics 365 Field Service customers only)

  Note

  Dynamics 365 Remote Assist licenses include Microsoft Teams licenses.

Prerequisites

• Your organization must have a Microsoft 365 or Microsoft 365 administrator account. Learn more about admin permission.

Option 1: Dynamics 365 Remote Assist license

1. Log into the Microsoft 365 or Microsoft 365 Administrator Portal using your organization’s admin account.

2. In the left navigation bar, select Billing > Purchase services.

3. Scroll or search for Dynamics 365 Remote Assist.

   

4. Select Details.

5. On the Product details page, select Buy, and then follow the next steps of the payment process.

Note

For more information, see assigning devices-based licenses.

Option 2: Dynamics 365 Remote Assist Attach license (for Dynamics 365 Field Service customers)

1. Sign in to the Microsoft 365 or Microsoft 365 Administrator Portal.

2. In the left navigation bar, select Billing > Purchase services.

3. Scroll or search for Dynamics 365 Remote Assist Attach.

   

4. Select Details.

5. On the Product details page, select Buy, and then follow the next steps of the payment process.

Next step

• Deploy Dynamics 365 Remote Assist in your organization.