What's supported

You can access Common Data Service or Dynamics 365 Customer Engagement (on-premises) data from mobile devices in different ways. You can install and use the Dynamics 365 for phones and tablets mobile app on your iOS, Android, and Windows 10 devices, or you can use your tablet’s web browser to run the model-driven apps as long as your device has sufficiently high screen resolution.

Supported devices for the mobile app

Platform Versions RAM (minimum)
iOS 11.4.1 or later 1 GB (2 GB recommended)
Android 6.0.1 or later 2 GB (3 GB recommended)
Windows 10 2 GB (4 GB recommended)

Install the app

To install the app see, Install the app from your device’s app store.

Supported tablets to run model-driven apps in your web browser

For full functionality and optimized experience, we strongly recommend that you use the Dynamics 365 for phones and tablets mobile app. If you don't have the Dynamics 365 for phones and tablets app installed, you can still use the web browser on your tablet to run the model-driven apps.


Using the web browser on your phone to run your model-driven apps isn't supported; you must use the Dynamics 365 for phones app.

Supported tablets to use the web browser

Platform Versions Minimum Resolution or Screen Size
Apple iPad iOS 11.4.1 or later 9-inch screen (diagonal) or larger or iPad Mini with 7.9 inch screen
Android tablet 6.0.1 or later 1366 x 768 resolution (720p)
Windows tablet or PC 10 1366 x 768 resolution (720p)

Using the model-driven apps on a web browser on an iOS or Android tablet provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Pinch and zoom

  • Yammer

  • Reports

  • Service Calendar

  • Customization/Editors

  • System Settings

  • Advanced Find

  • Process dialogs

  • Skype for Business presence

  • Entities that use classic forms such as Goal and Order Product see, Entities using classic forms.

For more information about web browser support, see Web application requirements for Microsoft Dynamics 365 apps.

Deprecated and unsupported platforms

  • On December 1, 2019, the mobile app will no longer support iOS 10, Android 4.4, and Android 5. The minimum Android version will be 6.0.1 and the minimum iOS version will be 11.4.1.

  • As of December 3, 2018, Microsoft Dynamics 365 for Blackberry App is deprecated and will be removed from the iOS App Store on October 31, 2019. For more information, Dynamics 365 for Blackberry is deprecated .

  • On February 21, 2018, we announced the deprecation of the Windows Phone app for Dynamics 365 apps. Effective May 22, 2018, the Windows phone app is no longer supported for model-driven apps in Dynamics 365.

See also

Set up and manage tablets and phones
Web application requirements for Dynamics 365 apps