Payments FAQ

Important

Dynamics 365 for Finance and Operations is now being licensed as Dynamics 365 Finance and Dynamics 365 Supply Chain Management. For more information about these licensing changes, see Dynamics 365 Licensing Update.

What payment scenarios are supported?

  • Set up a merchant account.
  • Process a call center order.
  • Process an online order.
  • Process a POS cash-and-carry transaction by using an accepting page.
  • Process a POS cash-and-carry return by using an accepting page.
  • Process a POS cash-and-carry return by using an accepting page.
  • Process a POS customer order by using an accepting page.
  • Process a POS cash-and-carry transaction by using Microsoft Dynamics AX 2012 Retail Hardware Station.
  • Process a POS cash-and-carry return by using Hardware Station.
  • Process a POS customer order by using Hardware Station.

Which payment providers are supported and in what regions?

  • Adyen is supported for card present and card not present transactions. For a list of supported regions, visit the Dynamics 365 Payment Connector for Adyen overview page.
  • Verifone is supported in the United States for transactions where the card is present (performed using devices), and for transactions where the card is not present (for example, e-commerce or call center transactions).
  • Mastercard Simplify is no longer supported for new customers.

What is a payment connector and in what cases do I need to deploy and implement a payment connector?

Payment connectors are software components that can be set up which enable an application to process payments for transactions where the card is not present and transactions where the card is present.

Microsoft-provided connectors such as Verifone and Adyen can be used, or custom connectors can be built by ISV partners. A connector is typically built to meet the business needs of a customer. Custom connectors are often created when there is a scenario that requires a new type of payment type (for example, linked refunds). Customers doing business in certain geographies may need new connectors if the out-of-box connectors do not support those regions.

Are other payment connector providers supported?

Yes, but you must connect them using customization.

What is the Service level agreement (SLA) for out-of-box payment connectors like Verifone and Adyen?

The SLA for the out-of-box Verifone connector is owned by Verifone. Please contact Verifone support for information about their SLA. For the Adyen connector, refer to the Adyen connector overview page if the issue is related to setup. For other setup or functional issues with the connector itself, create a support request with Microsoft. If the issue is originating from the device itself or Adyen's processing service, contact Adyen support at support-dynamics365@adyen.com.

If a supported payment provider issues an update, will Microsoft automatically update the payment connector or do I need to work with the payment provider to get the updated payment connector?

If a payment connector update is issued by the payment connector provider, the updated version of the payment connector will be included in the next planned release of Dynamics 365 Retail. However, the customer can also work directly with the payment connector provider to uptake it earlier.

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