Customize forms (Sales Professional)


This capability is introduced in the Dynamics 365 Sales Professional app version

In Dynamics 365 Sales Professional, forms provide the user interface that people use to interact with the data they need to do their work. It is important that the forms people use are designed to allow them to find or enter the information they need quickly. You can use the form designer to customize the forms included with Dynamics 365 Sales Professional to meet the specific needs of your organization.


Only customizations done within the app are supported. You should not try to customize your forms outside of the app itself.

How do forms relate to entities?

A form is a set of data-entry fields that matches the items your organization tracks for a specific entity. For example, your organization might have fields that track a customer’s previous orders and specific requested reorder dates.

When you publish a customized form, you are publishing an updated version of the entity associated with the form.

What forms can you customize?

You can customize any of the following forms in Dynamics 365 Sales Professional:

  • Account

  • Contact

  • Invoice

  • Lead

  • Opportunity

  • Quote

To access the forms:

  1. In the site map, select Sales Settings.

  2. Under Customization, select Forms.

    Customize Forms in site map

    You'll see the list of available forms.

    List of forms

    The page displays the date when the form was published, and whether the form is active or not.

  3. To open a form, just choose the form you want in the Name column, or select a form, and then choose Edit above the search field.

What types of customizations can you do?

Form customization in Dynamics 365 Sales Professional is limited to basic field customization. You can't customize controls (timeline or Bing maps, for example) or change the layout of a form by adding or removing new form sections or tabs or rearranging sections and tabs. For more information on creating forms, see Create and design forms.

See also

Customize views
Customize business process flows