Overview of the Dynamics 365 Sales mobile app

Mobile apps help sellers build great customer relationships, stay up-to-date with important information, and respond to their customers faster. The new Microsoft Dynamics 365 Sales mobile app is optimized for core field seller scenarios to help sellers make use of the time that they spend on the road while traveling to meet customers. It helps sellers with the right data anywhere, anytime, and lets them log and share information quickly.

Note

The Dynamics 365 Sales mobile app doesn't work in Sovereign cloud.

In contrast to the Dynamics 365 for phones and tablets app, which is a model-driven app that you use to open any customer engagement app like Sales Hub or Customer Service Hub on mobile, the Dynamics 365 Sales mobile app is specifically designed for core sales scenarios while still supporting model-driven configurations.

Note

It is recommended for all Dynamics 365 Sales users who are using the Dynamics 365 for phones and tablets app to migrate and start using the Dynamics 365 Sales app instead. To know about the difference between Dynamics 365 Sales app and Dynamics 365 for phones and tablets app, click here.

With the Dynamics 365 Sales mobile app, you can do the following (and much more):

  • Plan your day: Before you start your day, you want to see what it has in store. You can immediately see reminders about your customer meetings or insights for the day.

  • Do post-meeting work: After you're out of a meeting, you can quickly add notes, create contacts, and update data in relevant records.

  • Find required information and act accordingly: Find a contact you want to reach out to with ease, or find the recent records you worked on.

The Dynamics 365 Sales mobile app can be installed on iOS and Android.

Difference between Dynamics 365 Sales app and Dynamics 365 for phones and tablets app

Capability Dynamics 365 Sales app Dynamics 365 for phones and tablets app
Supported licenses All All
Supported devices iOS and Android mobile phones. The app supports tablets, but the app's user interface is displayed using Unified Interface (same as in Dynamics 365 for tablets). iOS and Android mobile phones and tablets
App store availability Apple App Store, Google Play Apple App Store, Google Play
Offline Partial. If the app is launched by a user having mobile offline profile defined, the app's user interface is displayed using Unified Interface (same as in Dynamics 365 for phones). Yes
Supported model-driven apps All, including custom app modules.
Note: The app is not recommended for app modules that are not Dynamics 365 Sales.
All, including custom app modules.
Supported search capabilities Relevance search and categorized search. The app has an improved user experience for relevance search. Relevance search and categorized search.
Online meeting Supported. You can attend meetings through Exchange Online. Not supported. You can only view meetings.
Server-side sync integration (allows you to track meetings and perform other tasks) Supported Not supported
Exchange Online calendar integration Supported Not supported
Join Microsoft Teams meeting Supported Not supported
Voice dictation for capturing notes Supported Not supported
Push notifications Supported Not supported
Lightweight record and activity forms Supported Not supported

See also

Prerequisites for the Dynamics 365 Sales mobile app
Use the Dynamics 365 Sales mobile app