Engage on social networks


Microsoft Social Engagement will be discontinued on January 16, 2020. Additionally, starting October 1, 2019, the service will no longer support Twitter as a data source. For more information, see Changes coming to Dynamics 365 Market Insights preview and Microsoft Social Engagement.

Microsoft Social Engagement offers features that you can use to interact with other users on the social web and to engage with customers, fans, or critics.


Before you can interact with posts in Social Engagement, be sure to meet the following prerequisites:

  1. You have at least a Responder role in Microsoft Social Engagement. More information: Understand user roles
  2. You own at least one social profile or have it shared with you. More information: Manage social profiles
  • Visit the Social Center to see your streams—a steady flow of recent posts, based on the underlying data set.

  • Click Posts on the right side of any analytics page to see the latest posts that match the data set of your current analysis.


When you open the details of a post in a post list, you can use the Next post Next post and Previous post Previous post buttons to move between the posts in the list.

For more information about streams in the Social Center, see Keep track of live data streams with Social Center.

For additional help about the actions that you can take on any post list in Social Engagement, see Drive business objectives using posts.

See Also

Keep track of live data streams with Social Center
Drive business objectives using posts
Manage social profiles