Understand user roles
Microsoft Social Engagement will be discontinued on January 16, 2020. Additionally, starting October 1, 2019, the service will no longer support Twitter as a data source. For more information, see Changes coming to Dynamics 365 Market Insights preview and Microsoft Social Engagement.
Administrators can assign roles with appropriate permissions for your Microsoft Social Engagement solution users. Every user can be assigned two sets of roles: configuration roles and interaction roles. This gives administrators flexibility to manage user roles and permissions, and give users the functionality they need.
Every invited user should be assigned both types of roles.
An administrator can update the automatically-assigned Power Analyst and Responder role for a newly invited user.
To assign and edit user roles, go to Settings > User Management.
User roles set in Dynamics 365 for Customer Engagement don’t apply to Social Engagement. You’ll need to set roles in both Social Engagement and in Customer Engagement. A user can have a different role in each solution.
If there are Newly invited users in the solution, administrators can find them from the drop-down menu on Settings > User Management.
Configuration user roles
The configuration role defines permissions to set up search topics and to configure the application.
The following table shows the Analyst, Power Analyst, and Administrator configuration roles and their permissions.
|View all analysis||Yes||Yes||Yes|
|Edit sentiment value||Yes||Yes||Yes|
|Create and edit search topics||No||Yes. Can only edit search topics created by himself||Yes|
|Create and manage categories||No||Can only edit owned categories||Yes|
|Manage custom sources||No||No||Yes|
|Create and edit location groups||No||Can only edit owned location groups||Yes|
|Manage user roles||No||No||Yes|
|Exclude sources and terms||No||No||Yes|
|Set up and view connections to other apps||No||No||Yes|
|Create and manage alerts||Yes||Yes||Yes|
|Define global settings||No||No||Yes|
|Create and edit activity maps||Yes||Yes||Yes|
|Manage automation rules||No||No||Yes|
|Promote custom tags to auto tags, rename custom tags, delete custom tags||No||No||Yes|
|Edit search topic owners||No||No||Yes|
Interaction user roles
The interaction role defines permissions to collaborate with other solution users and to engage on social media from within the solution.
To let users interact with a post from Social Engagement, administrators can assign the appropriate interaction roles. Typically, a user with a Manager role defines streams and shares them with other users. Readers just want to keep track of the conversations and posts assigned to them, while Responders tend to take action on a post.
|Manage social profiles||No||Yes||Yes|
|Edit labels on posts||No||Yes||Yes|
|Edit post assignments||No||Yes||Yes|
|React on a post||No||Yes||Yes|
|Publish a new post||No||Yes||Yes|
|Create a record from a social post||No||Yes||Yes|
|Unlink a post from a Customer Engagement record||No||No||Yes|
|View record details||Yes||Yes||Yes|
|View automation rules||Yes||Yes||Yes|
|Create custom tags||No||Yes||Yes|
|Edit tags on posts (confirm tags, add tags, remove tags)||Yes||Yes||Yes|
|Create new author tags||No||Yes||Yes|
|Add existing author tags, change or remove author tags||Yes||Yes||Yes|