Get support for Microsoft Dynamics 365 Talent

This topic explains how to get help with Microsoft Dynamics 365 Talent: Core HR, Dynamics 365 Talent: Attract, and Dynamics 365 Talent: Onboard.

Support for Talent

To get support for Talent, use the resources in the following table. These resources are listed in the order that we recommend that you follow when you troubleshoot.

Task More information
Ask the community. Go to the Dynamics 365 Talent Community to get help with your questions. To find answers, enter a question in the search field next to Have a question. To ask a question, select Ask a question.
Use the cloud-powered support tool. In Microsoft Dynamics Lifecycle Services (LCS), go to your project, and select the Support tile. From there, you can submit issues two ways:
  • On the Active issues tab, select the issue that you want to submit, and then select Submit to Microsoft.
  • On the Submitted to Microsoft tab, select Submit a new Incident to submit a new issue.
Get in-app support. Select the Help button (?) in the upper-right corner of the page. Then, if you're in Core HR, select Support. If you're in Attract or Onboard, select Report a problem. Issues are reported on the Active issues tab in LCS, where an admin can determine whether to provide in-house support or submit the issues to Microsoft. (If you have the stand-alone version of Onboard, issues are submitted directly to Microsoft.)
Get help with questions about Talent licensing. Contact your partner or Microsoft sales representative.
Request new features and functionality in Talent. On the main Talent page, select the Help button (?), and then select Ideas. You can also visit Dynamics 365 Application Ideas to view, search, or vote for existing ideas, or to add new ideas.

Support for the Onboard stand-alone app

To get support for the Onboard stand-alone app, use the resources in the following table. These resources are listed in the order that we recommend that you follow when you troubleshoot. You can find all these support options by selecting the Help button (?) in the upper-right corner of the page.

Task More information
Ask the community. Go to the Dynamics 365 Talent Community to get help. To find answers, enter a question in the search field next to Have a question. To ask a question, select Ask a question.
Report an issue. Select the Help button (?) in the upper-right corner of the page, and then select Report a problem. Enter a description of the issue, and include an email address if you want to follow up on the issue.
Get help with questions about Talent licensing. Contact your partner or Microsoft sales representative.
Request new features and functionality in Onboard. Select the Help button (?), and then select Ideas. You can also visit Dynamics 365 Talent: Onboard Ideas to view, search, or vote for existing ideas, or to add new ideas.