Find support for Microsoft Dynamics 365 for Finance and Operations, Enterprise edition and Dynamics Lifecycle Services

This article explains how to get help with Finance and Operations or Microsoft Dynamics Lifecycle Services (LCS).

Contact support

Use the information in this article to contact Microsoft if you have technical questions about Finance and Operations, or if you need help accessing Microsoft Dynamics Lifecycle Services (LCS).

Finance and Operations support

To obtain support for Finance and Operations or LCS, use the resources in the following table. These resources are listed in the order that we recommend that you follow when you're troubleshooting.

Task More information
Ask the community. Go to the Ask The Community page to find help with your questions from the Dynamics community.
Use the Issue search tool. In LCS, use Issue search to quickly search for Microsoft Knowledge Base (KB) articles, hotfixes, and workarounds for reported issues in Finance and Operations. You can see which reported issues are in the process of being fixed or have already been fixed for a specific functional area . For more information, see Issue search (Lifecycle Services, LCS).
Use the Cloud-powered support tool. In LCS, the Support tile is a tool that helps you manage support incidents. To submit issues directly to Microsoft, go to the Support tile in your LCS project. From there, you can submit issues in two ways:
  • On the Active issue tab, select your issue, and then click Submit to Microsoft.
  • On the Submitted to Microsoft tab, click Submit a new Incident to submit the issue.
Note: Microsoft Premier Customers and Partners can also submit premier support tickets using the steps above.
Open a support ticket with the Finance and Operations support team. If you have issues when you try to submit a ticket to Microsoft from the Support tile in LCS, see Contact Microsoft Business Solutions Support for information about to contact a Microsoft Dynamics Regional Operations Center. The support team can help you resolve the following types of technical issues:
  • Errors that occur when you use LCS or issues that occur when you try to access LCS.
  • Errors that occur when you use Finance and Operations.
For technical questions that are related to signing in to and accessing CustomerSource, e-learning, Search, Knowledge Base, file download, and page or system errors, go to Website Support.
Get help with questions about Finance and Operations licensing. Contact your partner, large account reseller (LAR), or Microsoft sales representative.
Use the LCS Event monitoring dashboard. To see the current health status of the platform and services, go to the Environments section of your LCS project.

For more information about Microsoft Dynamics support offerings, see Microsoft Dynamics Online support.