Reason codes for service orders
You can use reason codes to help explain the status of a service order when the stage of a service order is updated. For example, if you cancel a service order, you can select a reason code for the cancellation.
To view information about reason codes that are used to track the progress of service orders, run the Service order progress report. This report lists all service orders, regardless of their stage, and the reason codes that are specified when a service order stage is updated.
Turn reason codes on or off
Reason codes are optional. You can decide whether to require a reason code when you update a service order to a specific service stage.
Click Service management > Setup > Service orders > Service stages.
In the Service stages form, select a service stage, and then select the Reason check box for the service stage.
Close the form to save your changes.