View compliance with service level agreements
View compliance with a service level agreement
Click Service management > Common > Service orders > Service orders. Select a service order and double-click to open the details form for the order.
On the General tab, in the Compliance field, view the percentage of time that was spent on the service order compared to the time frame specified in the service level agreement.
If the value in the Compliance field is larger than 100, the time limit of the service level agreement has been exceeded.