View stage reason codes

View and modify the list of stage reasons for a service order. Use stage reasons to indicate the reason for the status of a service order. For example, you can create a Canceled stage that is assigned a reason code of Canceled by the customer.

  • Click Service management > Common > Service orders > Service orders. Open a service order.

  • In the Service orders form, on the Action Pane, on the Dispatch tab, click Stage reasons.

  • On the Stage reasons form, click New to create a new stage reason code.

See also

Stage reasons (form)