View stage reason codes
View and modify the list of stage reasons for a service order. Use stage reasons to indicate the reason for the status of a service order. For example, you can create a Canceled stage that is assigned a reason code of Canceled by the customer.
Click Service management > Common > Service orders > Service orders. Open a service order.
In the Service orders form, on the Action Pane, on the Dispatch tab, click Stage reasons.
On the Stage reasons form, click New to create a new stage reason code.