Unified Service Desk configuration walkthroughs
Effective November 2020:
- Common Data Service has been renamed to Microsoft Dataverse. Learn more
- Some terminology in Microsoft Dataverse has been updated. For example, entity is now table and field is now column. Learn more
This article will be updated soon to reflect the latest terminology.
Each walkthrough in this section covers an area or a combination of areas in Unified Service Desk for Dynamics 365. These walkthroughs are arranged in increasing order of complexity so it may benefit you to do them in sequence. Also, you must complete Walkthrough 1: Build a simple agent application first because it sets up the base application that the other walkthroughs, except walkthrough 8, are built on. Walkthrough 8 is a standalone walkthrough, and does not require any other walkthroughs to be completed before using it.
These walkthroughs are created using the “New Environment” sample application package deployed on Customer Engagement (on-premises). Before you begin these walkthroughs, ensure that you have deployed one of the sample Unified Service Desk applications, have installed the Unified Service Desk client application, and have appropriate security access in Microsoft Dataverse to configure Unified Service Desk entities. More information: Deploy sample Unified Service Desk applications using Package Deployer