Return reason code groups (form)

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Sales and marketing > Setup > Sales orders > Returns > Return reason code groups.

Use this form to create the reason code groups that you will assign one or more reason codes for use in handling product returns.

Task that uses this form

Set up return reason code groups


You create several reason codes to describe situations when a customer might return a product because of an error in the order, such as Sales agent order error, Customer order error, and Data entry error. Next, you create a return reason code for this group named Order error and assign these return reason codes to it.

The following tables provide descriptions for the controls in this form.




Return reason codes

Open the Return reason codes form, where you can create and maintain individual reason codes, and assign them to the return reason code groups that you have created.




Return reason code group

Enter a name for the return reason code group.


Enter a description for the return reason code group.

See also

Return reason codes (form)

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